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Welcome NYSHIP Member!

Here you’ll find the information you need to understand what your plan benefits will be for 2024 including our RedShirt RewardsSM program.

We're excited to share with you the highlights of our 2024 NYSHIP plan*.

As a hard-working New York State employee, you deserve a health plan that works hard to help you and your family get and stay healthy. That’s why we consistently provide you with benefits to help you achieve your wellness goals, while ensuring you get the greatest value for your health care dollars.

It’s an honor to serve hard-working State employees for over 40 years and we’re proud that when asked, 9 out of 10 of Independent Health's NYSHIP members would choose us again.**

$600 Single/$750 Family Health Extras Card

We’ve added even more ways to get and stay healthy using your Health Extras prepaid debit card! While we continue to have an outstanding list of participating vendors in our program, we’re happy to announce that your Health Extras card can now be used toward the purchase of:

  • Local Vitamin World locations
  • Neighborhood Barre Buffalo
  • Warrior Fitness & Wellness

Use your card for fitness center memberships, weight loss programs, prepared meals, afterschool programs, yoga, acupuncture, massage therapy, vitamins and supplements and more.

Independent Health’s RedShirt RewardsSM

You and your family*** can earn up to $30 in rewards per plan year for completing healthy actions like annual checkups, flu shots and health screenings. You can choose a gift card at a wide range of retailers, including Gift Card, Target and more.

$0 Copay for Kids

$0 copay for the services you want most for your kids, including:

  • Primary care services
  • Tier 1 prescription drugs
  • Urgent care centers
  • Teladoc® general medicine
  • Routine Eye Exams
  • Plus, $0 copays for inpatient maternity

Out-of-Area Dependent Coverage

Have kids away at college? Children up to age 26 are covered wherever they live.

Hearing Aid Discount

Coverage for evaluation, fitting and high-quality hearing aid purchase through Start Hearing at a fraction of the cost.

$20 copay for Teladoc® Dermatology Consultation

$0 copay:

  • Teladoc® General Medicine and Behavioral Health Consultation
  • Diabetic supplies and equipment- such as blood glucose monitor, test strips, syringes and more.

Health and Wellness Resources

Wellness Discounts

Available on a variety of services and activities to help you focus on your health and save money at the same time. Simply present your member ID card to take advantage of special savings. See the list of vendors.


Finding the time to live healthier can be a daily challenge. Brook provides personalized extra support to help you reach your goals.

Learn more

Nearing retirement or considering Medicare?

Speak with a RedShirt® to learn more about your options.

Contact Us


(716) 631-8701 or 1-800-501-3439

(TTY users call 711)

Monday – Friday,
8 a.m. – 8 p.m.


Send us an email and a RedShirt will be happy to return your e-mail or call you within 24 hours.

Email Member Servicing


New chat support available through your account! Log in on the web or MyIH app to quickly chat with a RedShirt. Don't have an account? Register today!

*The benefits outlined above are specific to members participating in the New York State Health Insurance Program (NYSHIP).
** Independent Health’s Voice of Customer 2023 survey results.
*** Rewards will be issued when Independent Health receives notification of a claim for each service, which may take up to 90 days for a provider to submit the claim(s). $30.00 limit per eligible member (subscriber, spouse and dependents 18 years of age and older) per plan year.