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Web Accessibility

Independent Health is committed to ensuring our website, along with the websites of our affiliates (Pharmacy Benefit Dimensions, Nova Healthcare and RedShirt Treatment) are accessible to all people, offering everyone the ability to perceive, navigate, understand and interact with each and every element on our website.

Our ongoing accessibility efforts work towards becoming compliant according to the Web Content Accessibility Guidelines (WCAG) version 2.0, level AA criteria, as well as the Section 508 guidelines.

As Independent Health is working toward a goal of becoming digitally accessible, we welcome feedback and comments on how we can improve our user’s experience. We take our customer’s needs very seriously and want to ensure that each and every interaction, in person or online, is given the Redshirt Treatment™.

To provide feedback to our team on how we can better improve your web experience, please email

Having trouble using our site?

If you are having issues using our website and need assistance, please reach out to the respective customer service help line.

Commercial and State Products

(716) 631-8701 or 1-800-501-3439
(TTY users call: 711)

Self-Funded Products

(716) 631-2661 or 1-800-257-2753

Medicare Products

(716) 250-4401 or 1-800-665-1502
(TTY users call: 711)