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Mail Order Prescriptions

Did you know that you could have your prescriptions mailed to your home? With Independent Health’s mail-order program *, you can skip the wait at your local pharmacy and have your medications delivered directly to your front door at no additional cost, which could save you both time and money.

If you are a Medicare Advantage plan member, learn more about this convenient option.

What You Get

  • Convenient deliveries – directly to your home for FREE (express shipping is available for an additional charge).
  • Cost savings – you may receive a 90-day supply of maintenance medications at a reduced copayment (depending on your plan).

How it Works

  • Get a new prescription from your doctor. Ask your doctor to write your next prescription for a 90-day supply for mail order, plus refills for up to one year, or as appropriate.
  • Register with a mail-order pharmacy. Currently, Independent Health has partnered with two vendors, offering a choice to our members. You must register with one of the mail-order pharmacies before you can fill a prescription. You can register online, by phone, or through the mail by completing your preferred pharmacy’s form. Please have your Member ID number ready.


Phone: 1-800-934-4797 (TTY: National 711 Relay Service)
Mail: Wegmans Home Delivery Pharmacy Form


Phone: 1-866-287-9885 (TTY: National 711 Relay Service)
Mail: ProAct Mail Order Pharmacy Form

  • Pay your copayment. The mail-order pharmacies accept most major credit and debit cards.
  • Receive your medications within two weeks. If you have questions about the status of your mail-order prescription, please contact the mail-order pharmacy directly.
  • Refill your prescriptions online, by phone, or through the mail. If you choose to refill by phone, have your member ID number, prescription number, and payment information readily available. 

If you have questions about your coverage and benefits, please call Independent Health’s Member Services at (716) 631-8701 or 1-800-501-3439, Monday – Friday, 8 a.m. – 8 p.m. TTY users can call 711.

*Medications available through mail-order pharmacies depend on the plan you have through your employer. Please check your summary plan description for the types of medications you may obtain through mail order.

Mail-Order Forms

Prior Authorization Form
Wegmans Mail-Order Form
ProAct Automatic Refill Form
ProAct Patient Profile Form

Questions? Call Us.

(716) 631-8701 or 1-800-501-3439. TTY users can call 711.