Mail Order Prescriptions

Did you know you could have your prescriptions mailed to your home? With Independent Health’s mail order program*, you can skip the wait at your local pharmacy and have 90-day supplies of your maintenance medications delivered directly to your front door at no additional cost, which could save you both time and money.

If you are a Medicare Advantage plan member, learn more about this convenient option.

What You Get

• Convenient deliveries – Shipped directly to your home for FREE (express shipping is available for an additional charge).
• Cost savings – When you fill a 90-day supply of maintenance medications, you may have a reduced copay. (Most plans include this benefit.)

How it Works

• Get a new prescription from your doctor. Ask your doctor to write your next prescription for a 90-day supply for mail order, plus refills for up to one year, or as appropriate.

• Register with a mail order pharmacy. Choose between the two pharmacies listed below. You must register with the pharmacy of your choice before you can fill a prescription. Please have your Member ID number ready when you call to register.
  
  WEGMANS HOME DELIVERY PHARMACY
  Register by phone: 1-800-934-4797 (TTY: National 711 Relay Service)
  Find more information online: www.Wegmans.com/Pharmacy
  Note: Wegmans offers standard delivery for $1 to its customers, but Independent Health members enjoy FREE standard delivery. We recommend calling Wegmans at the number above to register to make sure you receive this benefit.
  
  PROACT PHARMACY SERVICES
  Find more information and register online: https://secure.proactrx.com/mail-order/1/
  Register by phone: 1-866-287-9885 (TTY: National 711 Relay Service)

• Pay your copayment. The mail order pharmacies accept most major credit and debit cards.
  
  
• Receive your medications within two weeks. If you have questions about the status of your mail order prescription, please contact the mail order pharmacy directly.

• Refill your prescriptions online, by phone, or through the mail. If you choose to refill by phone, have your member ID number, prescription number, and payment information readily available. 
   

If you have questions about your coverage and benefits, please call Independent Health’s Member Services at (716) 631-8701 or 1-800-501-3439, Monday – Friday, 8 a.m. – 8 p.m. TTY users can call 711.