Mental Health and Substance Use Resources
When you need help, we are here for you.
Finding accurate and helpful information is not always easy. We will take the time to listen, understand your needs and help you find the right support at the right time.
As an Independent Health member, you have access to a team of experienced and highly-trained care specialists who can provide you with safe, confidential guidance on your wellness journey.
Independent Health’s Behavioral Health Department
With Independent Health, you can speak with behavioral specialists at (716) 529-3945, Monday – Friday from 8 a.m. – 4 p.m.
Telemedicine Benefit*
With Teladoc®, you can consult with psychologists, therapists, psychiatrists, clinical social workers, substance use counselors and doctors. — Phone consultations are available 24/7 — Online video consultations requests from 7 a.m. – 9 p.m. Learn more to get started.
Mental Health Advocates of WNY
Independent Health encourages our members to seek help for Mental Health concerns. We encourage you to take a self-screening test at to learn more about their available resources.
Resources
Additional local providers are available with a wide range of services tailored to the unique needs of each individual.
BestSelf Behavioral Health - (716) 884-0888
Services:
- Children/Family/Young Adult outpatient mental health
- Young Adults substance use
- Adult mental health and substance use
- Health Home
BryLin Outpatient Mental Health Clinic - (716) 886-8200
Services:
- Children/Adolescent hospital mental health
- Adult mental health (hospital and outpatient)
- Electronic Convulsive Therapy (ECT)
- Adult outpatient substance use
Catholic Charities of Buffalo - (716) 856-4494
Services:
- Children/Adult/Family outpatient mental health
- Adolescent/Adult/Family outpatient chemical dependency treatment/support
- Basic needs
- Care coordination
- Domestic violence support
- Family/Parent resources
Child and Family Services - (716) 335-7000
Services:
- Child and Family outpatient mental health
- Domestic violence support
- Health Homes
- Children’s mental health residential
ECMC Emergency, Inpatient,and Outpatient Services - (716) 898-1676
Services:
- Comprehensive Psychiatric Emergency Program (CPEP)
- Adolescent/Young Adult mental health (hospital)
- Adult alcohol and drug rehabilitation program (hospital)
- Adult outpatient mental health
- Adult outpatient substance use
Endeavor Health Services - (716) 895-6701
Services:
- Children/Adult mental health
- Adolescent/Adult substance use
Evergreen Health Services - (716) 847-2441
Services:
- Adult substance use
- Harm reduction
- Syringe exchange program
- Mental health
- Health Homes
Horizon Health Services - (716) 831-1800
Services:
- Children/Young Adult/Adult/Family mental health
- Adolescent/Adult/Family substance use
- Residential substance use (Young Adult/Adult)
- Eye Movement Desensitization and Reprocessing Treatment (EMDR)
- Detoxification
- Telehealth
- Care coordination
- Recovery support
- PTSD
Jewish Family Service - (716) 883-1914
Services:
- Children/Adolescent/Adult mental health counseling
- Care coordination
- Career and job development
Additional local providers are available with a wide range of services tailored to the unique needs of each individual.
American Addiction Centers - 1-866-755-3407
Services:
- Ages 18 and above
- Medical detoxification
- Partial hospitalization
- Therapy treatment
- Residential treatment
- Co-occurring disorders
- Sober living
- Aftercare
BestSelf Behavioral Health - (716) 884-0888
Services:
- Children/Family/Young Adult outpatient mental health
- Young Adults substance use
- Adult mental health and substance use
- Health Home
BryLin Outpatient Mental Health Clinic - (716) 886-8200
Services:
- Children/Adolescent hospital mental health
- Adult mental health (hospital and outpatient)
- Electronic Convulsive Therapy (ECT)
- Adult outpatient substance use
Catholic Charities of Buffalo - (716) 856-4494
Services:
- Children/Adult/Family outpatient mental health
- Adolescent/Adult/Family outpatient chemical dependency treatment/support
- Basic needs
- Care coordination
- Domestic violence support
- Family/Parent resources
ECMC Emergency, Inpatient,and Outpatient Services - (716) 898-1676
Services:
- Comprehensive Psychiatric Emergency Program (CPEP)
- Adolescent/Young Adult mental health (hospital)
- Adult alcohol and drug rehabilitation program (hospital)
- Adult outpatient mental health
- Adult outpatient substance use
Endeavor Health Services - (716) 895-6701
Services:
- Children/Adult mental health
- Adolescent/Adult substance use
Evergreen Health Services - (716) 847-2441
Services:
- Adult substance use
- Harm reduction
- Syringe exchange program
- Mental health
- Health Homes
Horizon Health Services - (716) 831-1800
Services:
- Children/Young Adult/Adult/Family mental health
- Adolescent/Adult/Family substance use
- Residential substance use (Young Adult/Adult)
- Eye Movement Desensitization and Reprocessing Treatment (EMDR)
- Detoxification
- Telehealth
- Care coordination
- Recovery support
- PTSD
For those looking for additional support or to learn more about mental health conditions and/or substance use, the following educational resources are available throughout the community.
Al-Anon Family Groups
Services:
- Child and Family support
- Education and resources
Alcoholics Anonymous
Services:
- Recovery support
- Education, advocacy and group resources
Catholic Charities of Buffalo - (716) 856-4494
Services:
- Basic needs
- Care coordination
- Domestic violence support
- Family/Parent resources
Community Action Organization of WNY - (716) 881-5150
Services:
- Emergency and Family
- Prevention
- Housing support
- Youth services
Erie County Department of Mental Health - (716) 858-8530
Services:
- Community support information and resources
- Self-help/mutual aid
- Detoxification
- Legal
- Housing
Independent Health Care Coordination and Behavioral Health Services - (716) 529-3945
Services:
- Independent Health members only
- Care coordination
- Mental health/substance use treatment options
- Help understanding your medications
Mental Health Advocates of WNY - (716) 886-1242
Services:
- Child and Family community support
- Legal services and advocacy
- Education, advocacy and support group resources
Narcotics Anonymous - (716) 858-8530
Services:
- Recovery support
- Education and resources
National Alliance on Mental Illness Buffalo & Erie County - (716) 226-6264
Services:
- Family education
- Family support
- Mental health information and support
National Association for Children of Addiction - (716) 858-8530
Services:
- Adult and Family support
- Education, advocacy and resources
National Institute on Drug Abuse - (716) 858-8530
Services:
- Education and resources
- Research and training
- Clinical resources
Problem Gambling Resource Center - (716) 833-4274
Services:
- Assessment
- Referral
- Treatment
- Recovery support
Salvation Army - (716) 883-9800
Services:
- Family emergency
- Adult rehabilitation
- Senior services
Veterans One-stop Center of WNY - (716) 898-0110
Services:
- Veteran services
- Peer support
Erie County Department of Health’s Naloxone Training
Free training on opioid overdose and the use of Naloxone, a medication used to rapidly reverse opioid overdose.
NARCAN®
Find out how to get and use NARCAN® nasal spray, a prescription medicine used for the treatment of a known or suspected opioid overdose emergency.
Horizon Health Services Opiate Overdose Prevention Training
Call (716) 831-2700 for free opiate overdose prevention kits and training.
Healthy Habits that Can Improve your Mental Health
Explains what a habit is, how habits can impact your overall health, and what might affect health behaviors. Discusses how starting small leads to bigger changes.
Stress Management and Psychological Wellbeing
Defines the 6 factors of Psychological Well-being and why this is important. It helps employees recognize the need for self-care or stress management and ways they can manage stress and emotional health.
Mental Health in the Workplace
Provides an overview of mental illness along with statistics to begin breaking the stigma. Common mental health definitions, signs and symptoms are discussed, as well as the impact mental health has on family and work, and when to seek help. The mind-body connection and a list of resources are discussed.
Understanding Substance Use Disorders and Addiction
Provides insight into the most common substance use disorders and demonstrates that it can happen to anyone. It helps employees recognize what they might see, and that there is a link between mental health and substance use. Prevention, treatment, and resources are discussed.
*Benefits vary by plan. Excludes Medicare Advantage plans. Check your benefit plan documents for your applicable member cost share and other information associated with the telemedicine benefit. If your plan is HSA-qualified, by law, you are responsible for paying the full cost of Teladoc services until your deductible is satisfied. Teladoc does not replace the primary care physician. Teladoc does not guarantee that a prescription will be written. Teladoc operates subject to state regulation and may not be available in certain states. Teladoc does not prescribe DEA controlled substances, non-therapeutic drugs and certain other drugs which may be harmful because of their potential for abuse. Teladoc phone consultations are available 24 hours, 7 days a week while video consultations are available during the hours of 7 a.m. to 9 p.m., 7 days a week.