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24-Hour Medical Help Line

If you have a health concern and can’t reach a doctor right away, or you’re not sure where else to call, you can call our Medical Help Line 24 hours a day, 7 days a week. Once enrolled, this member benefit allows you to speak with an experienced registered nurse to get answers to your questions and find out what steps you need to take. If you are currently a member of Independent Health, you can find the phone number of the 24-Hour Medical Help Line on the back of your Member ID card.

What Kind of Help Can You Get If You Call The Medical Help Line?

  • Advice on how to treat a child’s fever or minor injury
  • Help understand symptoms and choose the right care
  • Medicine interactions and side effects
  • Help with medical needs
  • Information about heart disease, asthma or diabetes
  • Details about common surgeries
  • Health and wellness information
  • Advice on choosing foods that are good for you
  • Information on how to quit smoking
  • Advice on Vaccinations

Choosing the Right Treatment

Our nurses can help you learn more about the treatment and procedure options available to you for different health problems and diseases. They’ll also give you information to discuss with your doctor when deciding what kind of treatment is best for you.

Treatment Decision Support is Available For:

Musculoskeletal Issues

  • Bone, muscle, ligament, tendon and nerve pain
  • Back pain
  • Knee replacement
  • Hip replacement
  • Shoulder pain

Men’s Health

  • Prostate disease

Women’s Health

  • Breast cancer
  • Heavy bleeding
  • Noncancerous uterine conditions
  • Possible infections
  • Surgical removal of the uterus

Heart Disease

  • Heart bypass
  • Weight loss surgery


  • Tubes in ears
  • Weight loss surgery


  • Coaching on healthy lifestyle changes
  • Finding community resources
  • Treatment options
  • Understanding and reviewing health plan information