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Welcome NYSHIP Member!

Here you’ll find the information you need to understand what your plan benefits will be for 2024.

We're excited to share with you the highlights of our 2024 NYSHIP plan.

As a State retiree, you deserve a health plan that works hard to help you get and stay healthy. Here are just some of the benefits and services you get when enrolled in our NYSHIP group Medicare plan.

Handsome male dentist checking x-ray image or scan while beautiful senior woman receiving a dental treatment.

Preventive Dental

Routine cleanings, x-rays and oral exams are allowed once every 6 months. (full mouth X-Ray every 36 months).* Learn more

Shot of a group of women doing the side plank workout in a pilates classhttp://

Fitness Benefit now with SilverSneakers®**

Staying active and healthy is easier than ever. Access to thousands of locations nationwide and live virtual classes at home. Learn more

Portrait of a senior woman at home

Vision Coverage

Members receive routine eye exams and an increased allowance toward routine eyewear. Learn more


Hearing Benefit

Coverage for evaluation, fitting and high-quality hearing aid purchase through Start Hearing at a fraction of the cost.

Asian senior video call with doctor telemedicine telehealth concept


Our telemedicine service through Teladoc® lets you speak with a doctor anytime, anywhere by phone or online for a copay.



Finding the time to live healthier can be a daily challenge. Brook provides personalized extra support to help you reach your goals.


Our experienced RedShirtsSM are here to help you understand your plan benefits.

Contact Us


(716) 250-4401 or 1-800-665-1502

(TTY users call 711)

Oct. 1 – Mar. 31: Mon. – Sun.,
8 a.m. – 8 p.m.

Apr. 1 – Sept. 30: Mon. – Fri.,
8 a.m. – 8 p.m.


Send us an email and a RedShirt will be happy to return your e-mail or call you within 24 hours.

Email Member Servicing


Independent Health
511 Farber Lakes Drive
Buffalo, NY 14221

Multi-Language Insert and Nondiscrimination Notice (Nondiscrimination statement and language assistance services)

Independent Health is a Medicare Advantage organization with a Medicare contract offering HMO, HMO-SNP, HMO-POS and PPO plans. Enrollment in Independent Health depends on contract renewal. Benefits may change on January 1 of each year.

* You must use network providers.
** SilverSneakers is a registered trademark of Tivity Health, Inc. © 2023 Tivity Health, Inc. All rights reserved.

Limitations, copayments and restrictions may apply, Benefit, premium and/or copayments/coinsurance may change on January 1 of each year. This information is not a complete description of benefits. See Evidence of Coverage for complete details.

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Last updated 11/1/23