Welcome NYSHIP member!

Here you’ll find the information you need to understand what your plan benefits will be for 2021.

We're excited to share with you the highlights of our 2021 NYSHIP plan.

As a State retiree, you deserve a health plan that works hard to help you get and stay healthy. Here are just some of the benefits and services you get when enrolled in our NYSHIP group Medicare plan.


Preventive Dental

Provides two annual cleanings, X-Rays and oral exams. See the benefit summary for details.


Fitness Benefit now with SilverSneakers®*

Staying active and healthy is easier than ever. Access to thousands of locations nationwide and live virtual classes at home. Learn more


Vision Coverage

Members receive routine eye exams and an increased allowance toward routine eyewear. Learn more

Hearing Benefit

Coverage for evaluation, fitting and high-quality hearing aid purchase through American Hearing Benefits at a fraction of the cost.


Brook and Foodsmart

Helping you get a stay healthy through smartphone apps that let you take control of your health. Brook provides personalized extra support to help you reach your goals, while Foodsmart (formerly Zipongo) makes it easy to incorporate healthy eating into your everyday life.



Our telemedicine service through Teladoc® lets you speak with a doctor anytime, anywhere by phone or online for a copay. View a comprehensive summary of benefits here. Learn more


Our experienced RedShirtsSM are here to help you understand your plan benefits.

Contact Us


(716) 250-4401 or 1-800-665-1502

(TTY users call 711)

Oct. 1 – Mar. 31: Mon. – Sun.,
8 a.m. – 8 p.m.

Apr. 1 – Sept. 30: Mon. – Fri.,
8 a.m. – 8 p.m.


Send us an email and a RedShirt will be happy to return your e-mail or call you within 24 hours.

Email Member Servicing


Independent Health
511 Farber Lakes Drive
Buffalo, NY 14221

*SilverSneakers is a registered trademark of Tivity Health, Inc. © 2020 Tivity Health, Inc. All rights reserved.