Skip to main content

Community and Special Reports

Special Report: Local Presence, Local Impact. How in-community customer service helps Independent Health members, neighborhoods thrive

Superior customer service can support everything from business retention to brand promotion and improved access to healthcare options. This special report explains that Independent Health has found success through its customer service approach which recognizes the connection between communication with its customers and a larger impact on its host community.

Read about the special report 

2023 Community Benefit Report 

At Independent Health, being committed to the community, members and our associates is not just what we do, it’s who we are. Whether meeting the evolving needs and challenges of our community or helping others by supporting a wide range of activities and initiatives, in 2023 we continued to carry out our mission by creating opportunities for healthier lives across the eight counties of Western New York.

Independent Health’s 2023 Community Benefit Report provides and overview of these and other activities throughout 2023.