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Community and Special Reports

Special Report: Local Presence, Local Impact. How in-community customer service helps Independent Health members, neighborhoods thrive

Superior customer service can support everything from business retention to brand promotion and improved access to healthcare options. This special report explains that Independent Health has found success through its customer service approach which recognizes the connection between communication with its customers and a larger impact on its host community.

Read about the special report 

2022 Community Benefit Report 

If there is one thing Independent Health is, it’s committed. To the community, its members and associates. 

Throughout 2022 we continued to help those in need by supporting a wide variety of activities and initiatives to strive to meet the evolving challenges and needs of our community. Through numerous contributions and community partnerships, we were able to provide more than $28 million in 2022 to improve the health and overall well-being of our region, including significant support for underserved and at-risk populations.

Independent Health’s 2022 Community Benefit Report provides and overview of these and other activities throughout 2022.

2021 Community Benefit Report

We believe everyone deserves to live their healthiest life and creating opportunities for a healthier life is central to our mission. Through numerous contributions and corporate sponsorships, Independent Health contributed more than $28 million in 2021 to improve the health and well-being of our greater community, including significant dollars earmarked for underserved and at-risk populations.

As part of our support, throughout 2021 Independent Health provided in-kind community benefit investments, including volunteer service of our associates and other corporate resources to continue to focus our efforts on serving communities most severely impacted by the COVID-19 pandemic. We also worked to address the social determinants of health and foster a more inclusive and healthy community by supporting a broad range of diverse organizations and programs.

Independent Health’s 2021 Community Benefit Report provides and overview of these and other activities throughout 2021.

2020 Report to the Community

Throughout our 40-year history, Independent Health has long had a clear sense of priorities for our community. The obstacles presented over the past year haven’t changed our mission, but have only brought it into sharper focus. Our 2020 Report to the Community – Health and Hope Grow Here - highlights the power of collaboration and community as we help people get and stay healthy.