Independent Health's Telemedicine Benefit

When you can’t reach your primary care physician, Independent Health’s telemedicine benefit provided through Teladoc® allows you to talk with a doctor anytime, anywhere by phone, mobile app or online 24 hours a day, 7 days a week for a low copay.

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What Can You Use the Telemedicine Benefit for?

Common Illnesses
Teladoc connects you and your covered dependents to a national network of board-certified doctors who average 15 years’ experience. Within minutes, a doctor will contact you, ready to listen and resolve your issues anytime of the day. If medically necessary, a prescription will be sent to a pharmacy of your choice. It’s a faster way to feel better for non-emergency conditions including:
  • Cold and flu symptoms
  • Bronchitis
  • Allergies
  • Poison ivy
  • Pink eye
  • Urinary tract infection
  • Respiratory infection
  • Sinus problems
  • Ear infection
  • And more!
Specialist Recommendations

If you’re wondering if you are in need of specialist care, Teladoc doctors can provide advice on whether or not you need a specialist, and what type of specialist you need – helping you save time and money!

Pediatric Care

Have kids? If so, Teladoc pediatricians can help. Teladoc is the only telehealth provider (i.e., supplier of health-related services and information via phone, Web, etc.) with a national network of board-certified pediatricians able to treat children age 0-17.

How It Works

Say for example you come down with horrible cold symptoms – congestion, runny nose, and cough – but you can’t get in to see your primary care doctor as quickly as you’d like, or you are traveling away from home. Instead of taking a trip to an urgent care center, a Teladoc doctor will contact you within minutes of requesting a consult ready to listen and resolve your issues 24/7/365.

Here’s how:
Create an Account

It’s quick and easy online. Visit the Teladoc website at, and provide the required information along with your medical history. You can also call Teladoc for assistance over the phone at 1-800-Teladoc or download the mobile app at and register.

Request a Consult

Once your account is set-up, request a consult via phone, web or mobile app anytime you need care. The doctor will call you back in minutes.

Talk With a Doctor

A U.S. board-certified doctor or pediatrician licensed in New York state (or the state you are calling from) reviews your medical information previously provided, then contacts you, listens to your concerns and asks questions.

Resolve Your Issue

The doctor diagnoses your condition. If medically necessary, a prescription will be sent to your pharmacy of choice. Nearly 99% of the drugs prescribed are generics.

Pay for Your Services

Teladoc charges your applicable member cost share to the credit card you provided when requesting your consult or the billing information you have on file. You can request a receipt for deductibles or reimbursement, if needed. Note: Teladoc is a qualified expense for HSA, FSA and HRA accounts.

Complete Your Visit

With your permission, Teladoc can send a record of your encounter to your current doctor. In some instances, you may be referred to contact your primary care physician for clinical follow-up.

Independent Health’s telemedicine benefit provided by Teladoc is not intended to replace the relationship you have with your primary care physician. Instead, it offers you and your family members a convenient and affordable alternative to seeking care when you are unable to visit your doctor.

For additional details on our telemedicine benefit, visit If you have any other questions, please call our Sales Department at (716) 631-5392 or

Teladoc does not replace the primary care physician. Teladoc does not guarantee that a prescription will be written. Teladoc operates subject to state regulation and may not be available in certain states. Teladoc does not prescribe DEA controlled substances, non-therapeutic drugs and certain other drugs which may be harmful because of their potential for abuse. Teladoc phone consultations are available 24 hours, 7 days a week while video consultations are available during the hours of 7 a.m. to 9 p.m., 7 days a week. Benefits vary by plan. Excludes Medicare Advantage plans. Check your benefit plan documents for your applicable member cost share and other information associated with the telemedicine benefit. © 2016 Teladoc, Inc. All rights reserved. Teladoc and the Teladoc logo are registered trademarks of Teladoc, Inc. and may not be used without written permission.


Questions? Call a RedShirt.

(716) 631-5392 or 1-800-453-1910

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