We want you to rest assured that Independent Health’s coverage will be there for you when you need it, especially during the COVID-19 outbreak.
Based on requirements and guidance from State and Federal agencies, as well our commitment to our members, we are waiving the member cost share (copayments, deductibles and coinsurance) on certain services:
Medical Coverage for COVID-19
Independent Health is waiving copayments or cost-sharing for COVID-19 medical testing, diagnosis and treatment at least through May 31, 2020. This applies to all fully insured commercial plans (including HSA-qualified high deductible health plans), Medicare Advantage, State Products and Individual plan members.
This coverage includes in-person visits and telehealth visits, urgent care center, outpatient hospital or emergency room visits when the primary purpose of the visit is COVID-19 testing, diagnosis and treatment.
Self-Funded Members should contact us at 716-631-2661 or 1-800-257-2753 as coverage varies by employer group.
Telehealth and Telemedicine
To encourage social distancing and help reduce the risk of spreading this virus, Independent Health will cover any in-network telehealth/telemedicine services
, whether or not COVID-19 related. There will be $0 copay or cost-sharing for members for these services.
Medicare Members are responsible for the cost share associated with ancillary services (e.g. dietitians).
Self-Funded Members should contact customer service at 716-631-2661 or 1-800-257-2753 for more information on telehealth benefits and the cost.
Although we encourage our members to contact their primary care physician for their medical needs, we realize this isn’t always possible. So, when you can’t reach your primary care physician, Independent Health’s telemedicine benefit is provided through Teladoc® allows you to talk with a doctor anytime, anywhere by phone, mobile app or online 24 hours a day, 7 days a week.
We will waive the cost share for Teladoc services during the COVID-19 outbreak for our members’ ease and convenience. Learn more about Teladoc including how to get started.
Teladoc is not available to Essential Plan Members. Additionally, Self-Funded Members should contact customer service at 716-631-2661 or 1-800-257-2753 for more information on telehealth benefits and the cost.
Note to Medicare Advantage Members:
Due to the emergency declaration, Medicare Advantage members may obtain care from out-of-network providers at the in-network cost sharing. For more information, see the page called “Getting care during a disaster.”