COVID-19 Coronavirus Update
Independent Health’s top priority is to protect the health and well-being of all our members and the safety of our employees and their families.
Last Updated 11/24/20

Independent Health: Here for Our Members

Helping you through difficult times has always been an important part of the RedShirt Treatment. What’s happening now with the Coronavirus Pandemic is no exception. As the situation continues to evolve, we will update this page regularly as new information becomes available.

Watch Dr. Fauci’s video on how to stay healthy from the Daily show.

Learn more about the Independent Health Foundation.

Answers to COVID-19 Testing Questions

This section includes information about coverage and non-coverage for Covid-19 testing, when:

  • You have symptoms and need a diagnostic test (covered)
  • You have a surgery or medical procedure and need a pre-surgical Covid-19 test (covered)
  • You are tested for non-diagnostic reasons, such as screening required by your employer or by schools. (not covered)
  • You are tested as part of returning to New York from another state. (not covered)

Please see below for important details.

Coverage for diagnostic testing
Diagnostic tests show whether a person has the Covid-19 virus and the possibility of infecting others.

  • Independent Health covers COVID-19 testing with no cost-sharing when a healthcare provider decides that testing is medically appropriate for the purpose of diagnosing or treating an individual Independent Health member.
  • Members of our State products (MediSource, Essential Plan, Child Health Plus) must use participating in-network provider for these services. (These products follow specific coverage guidelines).
  • Members of our Medicare Advantage plans do not need an order from their health care provider to get a diagnostic test. However, we strongly encourage our members to contact their primary care doctor to help them decide if they need diagnostic test.
  • Members of our self-funded plans should contact us at (716) 631-2661 or 1-800-257-2753 for specific information about how their plans cover testing. The back of your member ID card indicates “Medical benefits administered by Nova.”

Where to get tested for diagnostic purposes

  • Contact your primary care provider’s office first.
  • You may get tested at a New York State or county testing site or urgent care center. Some doctor’s offices, certain pharmacies and all hospitals which participate with Independent Health also offer diagnostic tests.

When Covid-19 Testing is not covered:
Independent Health does not cover testing when it is to screen for:

  • General workplace health and safety (such as employee return-to-work programs)
  • Public health surveillance
  • Attending school (both students and staff), including weekly school screening (as required by the New York Yellow Zone guidelines).
  • Any other purpose not intended to specifically diagnose or treat an individual.

This policy is consistent with other plans across New York.

New York State travel guidance effective Nov. 4
According to New York State travel guidelines effective Nov. 4, 2020, travelers returning back to New York from other states may get tested for Covid-19 to exit quarantine earlier. Independent Health does not cover this screening test.

Where to get tested for travel and other screening purposes
If you are seeking testing for reasons which are not related to diagnosis and treatment, please discuss your options with the person or organization (e.g. employer, school) asking you to be tested. Government-run sites do not require insurance and may be available to you. However, these sites may prioritize testing resources to those most in need, including but not limited to those with active symptoms, essential workers, or those contact traced and under quarantine.

Common Questions

With the uncertainty everyone is facing, we know our members have many questions. We want you to rest assured that Independent Health’s coverage will be there for you when you need it.

Yes, we will provide access to members with pharmacy benefits who need their medications, including medication alternatives and early refills. Members can contact their pharmacy directly for assistance.

Some local pharmacies offer prescription delivery. We encourage you to contact your preferred pharmacy to see if home delivery is available. We currently offer mail-order for maintenance medications through ProAct and Wegmans Mail Order Pharmacy Services. If you are interested in learning more or registering for mail-order service, you can view details here.

We are prepared to continue to provide access to members with pharmacy benefits who need their medications, including medication alternatives, in the event of a medication shortage.

If you are experiencing any COVID-19 symptoms, call your primary care physician (PCP). Make sure you tell your PCP if you have been in close contact with a person known to have COVID-19. If you do not have a PCP and are thinking of going straight to a facility or hospital for care, we encourage you to call ahead and discuss your concerns with their staff first.

We understand this is a very difficult and uncertain time for all of us. If you are currently facing financial challenges, we will not terminate your coverage at this time. Contact us to work with you to develop a plan to help you pay your premiums so that your coverage will remain uninterrupted.

Independent Health has a limited supply of face coverings available for our members. Please contact Member Services to see if there are any available. Also, there are many online retailers selling face coverings, and the CDC website has information on how to make your own.

Yes, as long as your plan* includes this benefit. At this time, the meal vendor will have the option of providing you with in-home delivery or the frozen meal option only. When the meal vendor contacts you to confirm and schedule your delivery of the meals, they will provide you with the method in which the meals will be delivered. If you select "in-home delivery" but it is not possible, you will be notified that your only option is frozen delivery. Your meals will then be delivered to you together and arrive in one delivery by a postal carrier.

*Benefit included as part of Independent Health’s Medicare Basic and Assure Advantage plans.

No, unfortunately we cannot cover these items for you.

To ensure the safety of our members and employees, all Independent Health’s buildings and locations will remain closed to the public, including our Servicing Center and Medicare Information Centers.

Our RedShirts are available by phone, Monday through Friday from 8 a.m. to 8 p.m. Please call the number listed on your Member ID card. Or, you may visit our Contact Us page for additional numbers.

If you need to make a payment, you may do so online. Here’s the page to set up a monthly payment schedule, or to make a one-time payment.

Wellness Resources

We know that things are challenging and uncertain with the COVID-19 Coronavirus. Independent Health has identified some resources that may be helpful to you as you navigate this new normal.

Stay Informed

We encourage all members to create their own Independent Health member accounts in order to review their benefits and have access to key details related to their plan.