Contact Us

Contact Us

If you have any questions about your Independent Health account, feel free to contact us through one of the following links:


Members Contact Form
(716) 631-8701 or 1-800-501-3439
Contact Member Services for questions regarding your Independent Health plan, benefits, doctor information, etc. You may also use this link if you are having problems logging into our online system.


Healthcare Professionals/Providers

Healthcare Professionals/Providers Contact Form
(716) 631-3282 or 1-800-736-5771
Provider or Health Care offices may contact Provider Relations for billing inquiries, requests to become participating providers, or for general questions.


FSA Members

FSA Members Contact Form
(716) 504-1468 or 1-800-258-3348
Contact the FSA Department for questions regarding your FSA Account information. You may also use this link if you are having problems logging into our online system.



Employers Contact Form
(716) 631-8072 or 1-800-755-5802
Contact Employer Relations



Brokers Contact Form
(716) 631-8701 or 1-800-501-3439
Contact Broker Sales

General Questions

General Questions Contact Form
Use this link to ask questions about our website or any other non-health plan topic.


Medicare Members

(716) 250-4401 or 1-800-665-1502
(TTY users call: 800-432-1110)
Oct. 1 – Feb. 14: Mon. – Sun., 8 a.m. – 8 p.m.,
Feb. 15 – Sep. 30: Mon. – Fri., 8 a.m. – 8 p.m.
Click here for locations where you can speak to a RedShirt one-on-one.

Independent Health Locations

511 Farber Lakes Drive
Buffalo, New York 14221
(716) 631-3001

Independent Health is located in the Village of Williamsville, a suburb of the City of Buffalo. Independent Health occupies five neighboring buildings in the Centerpointe office park: 511 Farber Lakes Drive, 777 International Drive, 300 Essjay Road, 250 Essjay Road and 150 Essjay Road. Independent Health provides a smoke-free environment in all five buildings.

Map to Independent Health
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The Primary Connection Location

Learn more about The Primary Connection

Sheridan Meadows – South Office Park
6215 Sheridan Drive, Suite 100
Williamsville, NY 14221

Enter building number 6215, and walk straight ahead to the rear wall. Turn right, and you will see The Primary Connection office, Suite 100. Please ring the doorbell and you will be buzzed in.

Map to The Primary Connection
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