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Non-Emergency Transportation

person getting out of a car

Our Assure Advantage® HMO C-SNP, Encompass 65® Basic HMO, Encompass 65® Core HMO and our Encompass 65® HMO without prescription coverage plans cover routine, non-emergency transportation services to help you get the medical care and services you need at a time convenient for you.

This includes transportation for medically-necessary services. For example:

  • You pay nothing for a select amount of one-way trips to a plan-approved, medically-appropriate location, including visits to your doctor, pharmacies and more! The number of trips covered will vary based on the plan you enroll in. See your Evidence of Coverage for complete details.
  • Each one-way trip is limited to 30 miles and must originate in the eight counties of Western New York. Other restrictions apply.

To coordinate a ride, call SafeRide 1-855-932-5420 (TTY: 711) or call Independent Health Member Services.


Independent Health is a Medicare Advantage organization with a Medicare contract offering HMO, HMO-SNP, HMO-POS and PPO plans. Enrollment in Independent Health depends on contract renewal.

Last Updated 10/1/2023