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Notice
At this time, we are experiencing higher call volumes and fully booked appointments. As a reminder, the deadline to enroll for a January 1st start date is 12/15. Please complete your application or plan change by 12/15. The NY State of Health (NYSOH) call center: 1-855-355-5777 is open from 8:00am-8:00pm Monday through Friday; Saturday 9:00am-1:00pm; and Sunday Dec 15th from 9:00am-10:00pm.
Before you make your plan decision, be sure to check in with your local RedShirt. We have a lot of great news to share with you and we want to make sure you are getting the most out of your plan.
We’ll provide you with the personalized attention you deserve to help you choose the best plan for your unique needs. Our experienced RedShirts will guide you through the process, and help you understand all of your plan options.
We encourage you to call and speak with a RedShirt or make an appointment by selecting the “Make an Appointment” button below.
Independent Health’s Information Centers
Hours: Monday – Friday 9 a.m. – 4 p.m.
Orchard Park
Ways to Contact a RedShirt
- Shopping for a Plan
- Current Members
Schedule an Appointment
Conveniently and safely discuss plan options with one of our RedShirts. Make an appointment to meet with us by phone or virtually.
Send us an email and a RedShirt will be happy to return your e-mail or call you within 24 hours.
Independent Health
511 Farber Lakes Drive
Buffalo, NY 14221
Phone
MediSource, Essential & Child Health Plus:
(716) 250-7183 or 1-833-891-9372 (TTY: 711)
Monday - Friday, 8am - 8pm ET
Individual Market:
(716) 631-8701 or 1-800-501-3439 (TTY: 711)
Monday - Friday, 8am - 8pm ET
Need to Recertify?
For Members looking to renew their coverage, you can speak with a RedShirt.
OR call a RedShirt (716) 505-8570 or 855-472-7800 (TTY: 711) Monday – Friday from 8 a.m. – 5 p.m.
Send us an email and a RedShirt will be happy to return your e-mail or call you within 24 hours.
Independent Health
511 Farber Lakes Drive
Buffalo, NY 14221
MORE LOCATIONS IN YOUR NEIGHBORHOOD
In addition to our Information Centers, we have other walk-in locations around WNY to make it even easier for you to meet with a RedShirt.®
Akron Newstead Senior Center
5691 Cummings Rd., Akron, NY 14001
Thursday
MAY 30
5 p.m. - 6:30 p.m.
Akron Newstead Senior Center
5691 Cummings Rd., Akron, NY 14001
Thursday
JULY 18
5 p.m. - 6:30 p.m.
Akron Newstead Senior Center
5691 Cummings Rd., Akron, NY 14001
Thursday
NOV 7
5 p.m. - 6:30 p.m.
Karen Society of Buffalo
246 Lafayette Ave., Buffalo, NY 14213
Wednesdays
APR thru DEC
10 a.m. - 3:30 p.m.
Matt Urban Community Center
1081 Broadway St., Buffalo, NY 14212
Wednesday
APR 10
4 p.m. - 7 p.m.
Matt Urban Community Center
1081 Broadway St., Buffalo, NY 14212
Wednesday
MAY 8
4 p.m. - 7 p.m.
Mt. Olive Baptist Church
701 E. Delavan Ave., Buffalo, NY 14215
Saturday
MAY 18
10 a.m. - 11:30 a.m.
West Side Community Center
161 Vermont St., Buffalo, NY 14213
Thursday
JULY 25
5 p.m. - 7:30 p.m.
Mt. Olive Baptist Church
701 E. Delavan Ave., Buffalo, NY 14215
Tuesday
AUG 6
4 p.m. - 5:30 p.m.
Westminster Community Charter School
24 Westminster Ave., Buffalo, NY 14215
Wednesday
AUG 14
4:30 p.m. - 6 p.m.
West Side Community Center
161 Vermont St., Buffalo, NY 14213
Thursday
OCT 3
5 p.m. - 6:30 p.m.
Westminster Community Charter School
24 Westminster Ave., Buffalo, NY 14215
Wednesday
OCT 9
4:30 p.m. - 6 p.m.
Mt. Olive Baptist Church
701 E. Delavan Ave., Buffalo, NY 14215
Saturday
NOV 16
10 a.m. - 11:30 a.m.
Rural Outreach Center
730 Olean Rd., East Aurora, NY 14052
Saturday
MAY 11
10 a.m. - 11:30 a.m.
Rural Outreach Center
730 Olean Rd., East Aurora, NY 14052
Saturday
AUG 10
10 a.m. - 11:30 a.m.
Rural Outreach Center
730 Olean Rd., East Aurora, NY 14052
Saturday
NOV 23
10 a.m. - 11:30 a.m.
Lackawanna Senior Center
230 Martin Rd., Lackawanna, NY 14218
Thursday
APR 11
11:30 a.m. - 1 p.m.
Lackawanna Senior Center
230 Martin Rd., Lackawanna, NY 14218
Tuesday
JULY 30
5:30 p.m. - 7 p.m.
Lackawanna Senior Center
230 Martin Rd., Lackawanna, NY 14218
Thursday
OCT 24
5:30 p.m. - 7 p.m.
Packard Court Community Center
4300 Pine Ave., Niagara Falls, NY 14301
Thursday
MAY 23
4 p.m. - 6 p.m.
Doris Jones Community Center
3001 9th St., Niagara Falls, NY 14305
Thursday
AUG 1
5 p.m. - 6 p.m.
Packard Court Community Center
4300 Pine Ave., Niagara Falls, NY 14301
Thursday
AUG 29
4 p.m. - 6 p.m.
Doris Jones Community Center
3001 9th St., Niagara Falls, NY 14305
Thursday
OCT 17
5 p.m. - 6:30 p.m.
Packard Court Community Center
4300 Pine Ave., Niagara Falls, NY 14301
Tuesday
OCT 22
4 p.m. - 6 p.m.
Packard Court Community Center
4300 Pine Ave., Niagara Falls, NY 14301
Thursday
DEC 19
4 p.m. - 6 p.m.
ATTENTION: Language assistance services, free of charge, are available to you. Call 1-800-501-3439; TTY: 711. Independent Health complies with Federal civil rights laws. Independent Health does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.
ATENCIÓN: si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística. Llame al 1-800-501-3439; TTY: 711. Independent Health cumple con las leyes federales de derechos civiles. Independent Health no excluye a las personas ni las trata de manera diferente en virtud de su raza, color, nacionalidad, edad, discapacidad o sexo.
注意：如果您使用繁體中文，您可以免費獲得語言援助服務。請致電
1-800-501-3439; TTY: 711. Independent Health 遵守联邦民权法，不因种族、肤色、国籍、年龄、残疾或性别而排斥或歧视任何人。