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The health plan that connects you to all of your care – with access at your fingertips.

Get a Personal Primary Care Team »

Chat with a Doctor »

Earn up to $300 in thRed Rewards »

Your Personal Primary Care Team

When you enroll in thRed, you’ll choose a primary care physician from General Physician, PC (GPPC), whose team will be the hub for all of your care. This large, multi-specialty group practice is comprised of some of Western New York’s most well-respected physicians and advanced practice providers.

Your Personal Primary Care Team at GPPC focuses on your specific health care needs while helping to maintain your overall health and wellness.

You’ll have more than 40 high-performing primary care physicians in twenty locations to choose from throughout Western New York. Your thRed plan also includes Independent Health's full network of hospitals and providers for access to the quality care you need.

Convenient & Coordinated Care

thRed makes your healthcare experience more convenient and better coordinated.

Chat with a Doctor

thRed makes it quicker and easier to get the care you need, using the Chat function on your app. You have access to care 24/7 for non-emergency medical concerns such as allergies, burns, fever, nausea, rashes, scrapes and strains. You’ll get a response from a doctor within minutes.

FocalPointSM Referral Process

Your thRed plan includes FocalPoint: A unique approach where your Primary Care Physician and their team oversee, evaluate and coordinate any services you need. This includes specialists, which require a referral to ensure that you get the right care from the right provider. Having one team focused on your overall health takes the burden off of you and leads to better, more cohesive care. For members 21 and older, referrals are required for many specialty care services. Simply contact your Primary Care Physician and they will schedule the appropriate provider from our network of high-performing specialists.

Earn Up to $300 for Healthy Activities

Get and stay healthy throughout the year and put some extra dollars in your pocket at the same time. Some of the ways you can earn rewards include:


Getting your annual wellness visit.


Educating yourself about nutrition, such as taking a quarterly Nutriquiz or scheduling a telenutrition visit.


Doing physical activities like taking steps, going to the gym and more.


Even volunteering in your community!


Dollars earned are loaded on your Health Extras® Visa card monthly to use at participating vendors.

Now Get the RedShirt Treatment Virtually Too

With your MyIH app, you can Chat with a RedShirt® about any health plan-related questions. Plus, through the app, you have instant access to your plan details:

Chat with a RedShirt

Get answers to health plan related questions from Independent Health’s member service team.

Track Your Spending

Check your claims, track your deductible and your spending & savings account activity.

Review Your Benefits

Look up your plan benefits to understand what is covered in your plan.

Access Health Tools

Leverage Foodsmart™ and Brook to help manage your health.

Sign-up for a Reminder

Simply provide us with your contact information and once we receive your enrollment paperwork from your employer, we’ll remind you to begin your thRed activation process. Once completed, you’ll earn your $200.