Privacy & Security

Protecting and Securing Our Members’ Information

Independent Health has a comprehensive information risk program to identify, prevent and mitigate risk to our operations and systems.

Learn more about the program

Health Care Fraud

Health care fraud can affect everyone... including you. Only a small percentage of health care providers and consumers engage in health care fraud. However, even a small amount of health care fraud can raise the cost of health care benefits for everyone.

View Information About Health Care Fraud

HIPAA Privacy Notice

At Independent Health, we have always put a high priority on protecting our members' health and financial information. As part of a Privacy Rule established by the federal Health Insurance Portability and Accountability Act of 1996, Independent Health has revised its privacy and security standards and processes, and its administrative, physical and technical safeguards.

View HIPAA Privacy Information

Website Security Statement

Welcome to Independent Health's corporate website. We appreciate your visiting us. We have combined state-of-the-art-technology with industry best practices in order to provide security for transactions. To view your personal member transactions, you must first register on the site.

View our Website Security Statement

Your Rights as a Member

Upon joining Independent Health, a member contract and/or amendments are sent to you each year. This information outlines the rights, responsibilities and benefits you have as a member.

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Requesting Member Personal Information

When Independent Health needs to request personal information from our members, we will contact the member and request that they call Independent Health at the number that is listed on the member’s ID card. Unless the member initiates the contact Independent Health will NOT request personal information (e.g., Social Security number, mother’s maiden name, etc.) through email, U.S. mail, or phone.

If you believe that you have been a victim of fraud, contact your local authorities and/or the Internet Fraud Complaint Center at https://www.fbi.gov/scams-safety/fraud/internet_fraud/internet_fraud.