Mental Health and Substance Use Resources

When you need help, we are here for you.

Finding accurate and helpful information is not always easy. We will take the time to listen, understand your needs and help you find the right support at the right time.

As an Independent Health member, you have access to a team of experienced and highly-trained care specialists who can provide you with safe, confidential guidance on your wellness journey.

Independent Health’s Behavioral Health Department

With Independent Health, you can speak with behavioral specialists at (716) 529-3945, Monday – Friday from 8 a.m. – 4 p.m.

Telemedicine Benefit*

With Teladoc®, you can consult with psychologists, therapists, psychiatrists, clinical social workers, substance use counselors and doctors. — Phone consultations are available 24/7 — Online video consultations requests from 7 a.m. – 9 p.m. Learn more to get started.

Resources

If you or someone you know needs immediate help, reach out to any of the following resources:

CALL 911 or go to the nearest emergency room.

Crisis Services
Serving Erie and Niagara County 24/7, providing emergency outreach, crisis care management, domestic violence support and trauma support. Translation services available on all hotlines.

  • 24-hour Crisis Hotline for Erie County: (716) 834-3131
  • 24-hour Crisis Hotline for Niagara County: (716) 285-3515
  • 24-hour Addiction Hotline: (716) 831-7007
  • Kids’ Helpline: (716) 834-1144
  • 24-hour Crisis Text Line: Text “HELLO” to 741741
  • 24-hour Crisis Text Line for Frontline Workers: Text “FRONTLINENY” to 741741
  • TTY: 711

Erie County Department of Health Addiction Hotline
Available 24/7, providing immediate help, education, information, referrals and assistance with links to addiction treatment services.

  • Call: (716) 831-7007

National Suicide Prevention Lifeline
A free, confidential crisis hotline available 24/7 to everyone.

  • Call: 1-800-273-8255
  • En Español: 1-888-628-9454
  • TTY: 1-800-799-4889

Substance Abuse and Mental Health Services Administration's National Helpline
Provides 24/7 free and confidential treatment, referral and information about mental health and/or substance use disorders, prevention and recovery in English and Spanish.

  • Call:1-800-662-4357

Veterans Crisis Line
A free, 24/7 confidential resource that connects all service members and their families or friends with a caring, trained VA responder — even for veterans not registered with the VA.

  • Call: 1-800-273-8255 and press 1
  • Text: 838255
  • TTY: 1-800-799-4889

Additional local providers are available with a wide range of services tailored to the unique needs of each individual.

BestSelf Behavioral Health - (716) 884-0888
Services:

  • Children/Family/Young Adult outpatient mental health
  • Young Adults substance use
  • Adult mental health and substance use
  • Health Home

BryLin Outpatient Mental Health Clinic - (716) 886-8200
Services:

  • Children/Adolescent hospital mental health
  • Adult mental health (hospital and outpatient)
  • Electronic Convulsive Therapy (ECT)
  • Adult outpatient substance use

Catholic Charities of Buffalo - (716) 856-4494
Services:

  • Children/Adult/Family outpatient mental health
  • Adolescent/Adult/Family outpatient chemical dependency treatment/support
  • Basic needs
  • Care coordination
  • Domestic violence support
  • Family/Parent resources

Child and Family Services - (716) 335-7000
Services:

  • Child and Family outpatient mental health
  • Domestic violence support
  • Health Homes
  • Children’s mental health residential

ECMC Emergency, Inpatient,and Outpatient Services - (716) 898-1676
Services:

  • Comprehensive Psychiatric Emergency Program (CPEP)
  • Adolescent/Young Adult mental health (hospital)
  • Adult alcohol and drug rehabilitation program (hospital)
  • Adult outpatient mental health
  • Adult outpatient substance use

Endeavor Health Services - (716) 895-6701
Services:

  • Children/Adult mental health
  • Adolescent/Adult substance use

Evergreen Health Services - (716) 847-2441
Services:

  • Adult substance use
  • Harm reduction
  • Syringe exchange program
  • Mental health
  • Health Homes

Horizon Health Services - (716) 831-1800
Services:

  • Children/Young Adult/Adult/Family mental health
  • Adolescent/Adult/Family substance use
  • Residential substance use (Young Adult/Adult)
  • Eye Movement Desensitization and Reprocessing Treatment (EMDR)
  • Detoxification
  • Telehealth
  • Care coordination
  • Recovery support
  • PTSD

Jewish Family Service - (716) 883-1914
Services:

  • Children/Adolescent/Adult mental health counseling
  • Care coordination
  • Career and job development

Additional local providers are available with a wide range of services tailored to the unique needs of each individual.

American Addiction Centers - 1-866-755-3407
Services:

  • Ages 18 and above
  • Medical detoxification
  • Partial hospitalization
  • Therapy treatment
  • Residential treatment
  • Co-occurring disorders
  • Sober living
  • Aftercare

BestSelf Behavioral Health - (716) 884-0888
Services:

  • Children/Family/Young Adult outpatient mental health
  • Young Adults substance use
  • Adult mental health and substance use
  • Health Home

BryLin Outpatient Mental Health Clinic - (716) 886-8200
Services:

  • Children/Adolescent hospital mental health
  • Adult mental health (hospital and outpatient)
  • Electronic Convulsive Therapy (ECT)
  • Adult outpatient substance use

Catholic Charities of Buffalo - (716) 856-4494
Services:

  • Children/Adult/Family outpatient mental health
  • Adolescent/Adult/Family outpatient chemical dependency treatment/support
  • Basic needs
  • Care coordination
  • Domestic violence support
  • Family/Parent resources

ECMC Emergency, Inpatient,and Outpatient Services - (716) 898-1676
Services:

  • Comprehensive Psychiatric Emergency Program (CPEP)
  • Adolescent/Young Adult mental health (hospital)
  • Adult alcohol and drug rehabilitation program (hospital)
  • Adult outpatient mental health
  • Adult outpatient substance use

Endeavor Health Services - (716) 895-6701
Services:

  • Children/Adult mental health
  • Adolescent/Adult substance use

Evergreen Health Services - (716) 847-2441
Services:

  • Adult substance use
  • Harm reduction
  • Syringe exchange program
  • Mental health
  • Health Homes

Horizon Health Services - (716) 831-1800
Services:

  • Children/Young Adult/Adult/Family mental health
  • Adolescent/Adult/Family substance use
  • Residential substance use (Young Adult/Adult)
  • Eye Movement Desensitization and Reprocessing Treatment (EMDR)
  • Detoxification
  • Telehealth
  • Care coordination
  • Recovery support
  • PTSD

For those looking for additional support or to learn more about mental health conditions and/or substance use, the following educational resources are available throughout the community.

Al-Anon Family Groups
Services:

  • Child and Family support
  • Education and resources

Alcoholics Anonymous
Services:

  • Recovery support
  • Education, advocacy and group resources

Catholic Charities of Buffalo - (716) 856-4494
Services:

  • Basic needs
  • Care coordination
  • Domestic violence support
  • Family/Parent resources

Community Action Organization of WNY - (716) 881-5150
Services:

  • Emergency and Family
  • Prevention
  • Housing support
  • Youth services

Erie County Department of Mental Health - (716) 858-8530
Services:

  • Community support information and resources
  • Self-help/mutual aid
  • Detoxification
  • Legal
  • Housing

Independent Health Care Coordination and Behavioral Health Services - (716) 529-3945
Services:

  • Independent Health members only
  • Care coordination
  • Mental health/substance use treatment options
  • Help understanding your medications

Mental Health Advocates of WNY - (716) 886-1242
Services:

  • Child and Family community support
  • Legal services and advocacy
  • Education, advocacy and support group resources

Narcotics Anonymous - (716) 858-8530
Services:

  • Recovery support
  • Education and resources

National Alliance on Mental Illness Buffalo & Erie County - (716) 226-6264
Services:

  • Family education
  • Family support
  • Mental health information and support

National Association for Children of Addiction - (716) 858-8530
Services:

  • Adult and Family support
  • Education, advocacy and resources

National Institute on Drug Abuse - (716) 858-8530
Services:

  • Education and resources
  • Research and training
  • Clinical resources

Problem Gambling Resource Center - (716) 833-4274
Services:

  • Assessment
  • Referral
  • Treatment
  • Recovery support

Salvation Army - (716) 883-9800
Services:

  • Family emergency
  • Adult rehabilitation
  • Senior services

Veterans One-stop Center of WNY - (716) 898-0110
Services:

  • Veteran services
  • Peer support

Erie County Department of Health’s Naloxone Training
Free training on opioid overdose and the use of Naloxone, a medication used to rapidly reverse opioid overdose.

NARCAN®
Find out how to get and use NARCAN® nasal spray, a prescription medicine used for the treatment of a known or suspected opioid overdose emergency.

Horizon Health Services Opiate Overdose Prevention Training
Call (716) 831-2700 for free opiate overdose prevention kits and training.

There are many online tools, apps and books that offer help. Talk with your doctor about what self-help tools are right for you. Some examples include:

*Benefits vary by plan. Excludes Medicare Advantage plans. Check your benefit plan documents for your applicable member cost share and other information associated with the telemedicine benefit. If your plan is HSA-qualified, by law, you are responsible for paying the full cost of Teladoc services until your deductible is satisfied. Teladoc does not replace the primary care physician. Teladoc does not guarantee that a prescription will be written. Teladoc operates subject to state regulation and may not be available in certain states. Teladoc does not prescribe DEA controlled substances, non-therapeutic drugs and certain other drugs which may be harmful because of their potential for abuse. Teladoc phone consultations are available 24 hours, 7 days a week while video consultations are available during the hours of 7 a.m. to 9 p.m., 7 days a week.

Questions?

Independent Health’s Behavioral Health Department
(716) 529-3945
Monday – Friday
8 a.m. – 4 p.m.

Independent Health Member Services
(716) 631-8701 or 1-800-501-3439 (TTY: 711)
Monday – Friday
8 a.m. – 8 p.m.

Resources Listing

Mental Health and Substance Use Resource Guide

Coping with Covid-19

NY Project Hope
1-844-863-9314
Monday – Sunday
8 a.m. – 10 p.m.

Free, confidential and anonymous - Emotional support hotline - Helps people manage and cope with changes brought on by the COVID-19 pandemic