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SCOPE | Provider Update

June 2026

Clinical Matters

Men’s Health Month: Advancing Men’s Health through connection, education and advocacy

When it comes to going to the doctor, many men would rather mow the lawn, clean the garage or go shopping with their spouse or partner. In fact, according to U.S. health reports, men are 24% less likely* than women to have visited a doctor in the past year. 

To help raise awareness about the importance for men to get the medical care they need, June is Men’s Health Month, with International Men’s Health Week during June 15 and 21, in support of improving the health and well-being of men and boys in all phases of life.

Men’s Health Network has announced this year’s national theme, “Partners in Care: Advancing Men’s Health Through Connection, Education, and Advocacy—For Better Lifespans Across the Lifespan,” which emphasizes that men’s health does not happen in isolation. Health outcomes are shaped by relationships with partners, families, caregivers, workplaces, and communities, and strengthening these care partnerships is essential to improving long-term outcomes.

Men continue to experience higher rates of preventable illness and premature death. In the U.S., men die on average 6 years earlier than women, often from conditions that are preventable or manageable with early detection and consistent care. This gap underscores the importance of education, awareness, and proactive engagement.

Men’s health awareness includes, but is not limited to:

  • Heart disease and stroke, leading causes of death among men
  • Prostate and testicular cancers, where early detection improves outcomes
  • Colorectal and lung cancers, which disproportionately impact men
  • Diabetes and metabolic conditions, often linked to preventable risk factors
  • Mental health challenges, depression / suicide, where men face higher mortality rates
  • Substance use disorders, contributing to preventable deaths
  • Workplace-related injuries and safety concerns
  • Healthy aging and chronic disease management across the lifespan

Improving men’s health outcomes requires a comprehensive approach that promotes preventive screenings, early intervention, mental and emotional well-being, and open health conversations. It also requires recognizing men not only as patients, but as caregivers, partners, fathers, mentors, and community leaders.

“Supporting men’s health strengthens families and communities,” said Jennifer Thompson, VP at Men’s Health Network. “By recognizing care as a partnership, we can encourage earlier conversations, proactive health decisions, and better outcomes for everyone.”

By advancing connection, education, and shared advocacy, we can help close the Lifespan Gender Gap and support healthier, longer lives for men and boys.

For more information and for available resources, visit the official Men’s Health Month site, including its social media toolkit.

Alzheimer’s and Dementia Resources for Clinicians

According to a 2026 report by the Alzheimer’s Association, the number and proportion of Americans with Alzheimer’s or other dementias is expected to continue to grow because of the growing population of people aged 65 and older.  In fact, more than seven million Americans are living with Alzheimer’s.

The Alzheimer’s Association defines Alzheimer’s and dementia:

  • “Dementia describes a group of symptoms associated with a decline in memory, reasoning or other thinking skills.”
  • “Alzheimer’s is a degenerative brain disease that is caused by complex brain changes following cell damage. It leads to dementia symptoms that gradually worsen over time.”

10 Early Signs and Symptoms of Alzheimer's and Dementia

Assess patients for signs and symptoms. Early detection can improve quality of life for your patients and their loved ones and caregivers. Ten early signs and symptoms of Alzheimer’s and Dementia are:

  1. Memory loss that disrupts daily life
  2. Challenges in planning or solving problems
  3. Difficulty completing familiar tasks
  4. Confusion with time or place
  5. Trouble understanding visual images and spatial relationships
  6. New problems with words in speaking or writing
  7. Misplacing things and losing the ability to retrace steps
  8. Decreased or poor judgment
  9. Withdrawal from work or social activities
  10. Changes in mood and personality

Help, support and educational resources are available. View these resources for your practice and your patients. 

Proactive management of pregnancy/postpartum emergencies

Health care providers play a critical role in eliminating preventable maternal morbidity and mortality. That’s why Independent Health has created an evidence-based Maternity toolkit to assist you with educational content, tools, and resources. 

The risk of pregnancy-related complications continues for one year after a pregnancy ends. It’s crucial for any health care professional to identify patients who are pregnant or who were pregnant in the last year and to be aware of the urgent maternal warning signs from complications.

Always Ask if Your Patient Is Pregnant or Was Pregnant in the Last Year

Pregnancy or postpartum status may not be something your patient or their support thinks about sharing, particularly with their primary care physician, but it could be the difference in making an accurate and timely diagnosis.

According to the Centers for Disease Control and Prevention (CDC), some warning signs include:

  • Severe headache
  • Dizziness or fainting
  • Changes in vision
  • Fever
  • Trouble breathing
  • Overwhelming tiredness           
  • Chest pain
  • Severe belly pain
  • Severe nausea and vomiting
  • Severe swelling
  • Thoughts about harming self or baby

Immunizations and vaccinations

American College of Obstetrics and Gynecology (ACOG) clinical guidelines recommend:

  • All people who are pregnant during the fall and winter respiratory illness season should receive annual influenza and COVID-19 vaccines.
  • All eligible pregnant patients who meet criteria should receive the RSV vaccine.
  • All pregnant people should receive a Tdap (tetanus, diphtheria, and pertussis) vaccine during each pregnancy, as early as possible in the 27-to-36 gestational-week window.

OB/Gyns may recommend other vaccines during pregnancy depending on the patient’s age, prior immunizations, comorbidities, and disease risk factors.

View additional information for pregnant patients here.

Important reminders:

  • Always discuss immunization status.
  • Screen patients for depression utilizing an evidenced-based, validated screening tool (ex: PHQ2/9), and refer to a Behavioral Health Specialist, if the patient has a positive screen.
  • Ensure linkage with an Obstetrician or Nurse midwife for early prenatal care, if pregnant.
  • Perform a medication review and assess for potential contraindications.
  • Document pregnancy information and any referrals made.

Our Maternity Toolkit is posted in the secure provider portal under the Resources Tab in the Maternity Care Resources section. 

Need Help?

To assist you in helping patients manage uncontrolled chronic diseases or for care coordination needs, please call (716) 635-7822 from Monday – Friday, 8 a.m. – 5 p.m. and one of our Care Managers will assist.

Helpful Resources

Urgent Maternal Warning Signs Educational Materials | HEAR HER Campaign | CDC

Dietary Guidelines for Americans | Food and Nutrition Service

Administering the Patient Health Questionnaires 2 and 9 (PHQ 2 and 9) in Integrated Care Settings

Updates and changes to Clinical Practice Guidelines

The 2026 Clinical Practice Guidelines (CPG’s) have been reviewed and approved by Independent Health’s Quality Performance Committee and updated, where necessary, as of May 21, 2026. Changes include updates/adoption of the following guidelines:

Immunization guidelines
  • Changed immunization schedule guidelines to The American Academy of Family Physicians (AAFP) 2026 and the American Academy of Pediatrics from CDC.
  • Reiterated these guidelines are researched and rooted in science; contains no changes to AAP’s recommendations for routine vaccines.

Prostate Cancer – Early Detection and Localized Disease (2026)

  • Updates emphasize risk adapted PSA screening, shared decision making, increased use of MRI and biomarkers prior to biopsy, and broader adoption of active surveillance for low-risk disease.
  • These changes reduce overtreatment, prevent avoidable complications, and support equitable, value-based screening strategies. 
  • View these guidelines.

Standards of Care in Diabetes | American Diabetes Association

  • Recommendation 1.1 was revised to highlight the importance of shared decision making based on individual values, preferences, prognoses, comorbidities, and informed financial considerations. Recommendation 1.5 was updated to emphasize the importance of continuous quality improvement by health systems to improve quality of care and health outcomes.
  • Recommendation 1.8 was revised to include consideration of digital self-management tools or coaches as appropriate to provide support for people with diabetes.
  • Recommendation 1.9 was modified to highlight the important role of community health workers in supporting the management of kidney disease risk factors, in addition to diabetes and cardiovascular disease risk factors, in underserved communities and health care systems.
  • Table 1.1 was enhanced to specify additional care team members whose expertise may be beneficial for older adults with diabetes.
  • View these guidelines.

WNY Collaborative Prenatal Care Guidelines

New Guidelines:

Office Matters

2026 Gaps-in-Care Correction process now open in the secure portal

Gaps in Care Correction allow for submitting medical record documentation to “close gaps” for deficiencies in quality measure results due to a variety of reasons, including:

  • Encounters or lab values not available to the health plan;
  • Exclusions from a historical event (e.g., mastectomy);
  • Service that was rendered under a different payer.

The Gaps-in-Care Correction process is not a “replacement” for the normal claims process and practices should not focus on submitting documentation for services that were just rendered recently. 

If Independent Health accepts the documentation submitted, the correction should be reflected in an update to your, and Independent Health’s, quality rates, which allows for:

  • A more accurate depiction of the quality of care that was rendered;
  • More accurate quality program reporting;
  • More targeted quality improvement effort.

Online Resources

  • View the Gaps-in-Care Correction Process User Guide for more information about how to submit corrections.  To view the document, enter "Gaps in Care" as a search term in Document Manager.
  • View Correctable Measures for 2026. Enter “Correctable Measures” as a search term in Document Manager.
  • View a webinar about the Gaps in Care Correction Process.

The last day to submit Gaps-in-Care Corrections for 2026 is Thursday, December 31, 2026.

For more information on all the Measure Year 2026 measure changes, please visit the HEDIS Provider Guide and Reference Manual which is now posted under the Policies & Guidelines menu item in the provider portal. 

If you have questions about the gaps in care correction process, performance reports or anything related to our provider portal:

OB/GYN Practices take note: Important Maternal Care Billing Code Changes effective June 1, 2026

In 2027 there will be a complete overhaul of the maternal care billing codes and guidelines nationally. Due to the timing of the change and the fact that some maternal care will span across the 2026 and 2027 calendar years there is a need to make urgent billing changes for antepartum care services in 2026 to achieve a smooth transition to the new code set in 2027.

As mandated by NYS Medicaid, Independent Health must require providers to submit routine antepartum care visits under the Evaluation and Management codes (ex. 99202-99215) with Modifier TH for members initiating antepartum care on or after June 1, 2026, and/or who have an expected delivery date on or after January 1, 2027 for all State Products. 

Independent Health will apply this billing requirement on June 1, 2026 for all products (Commercial, Medicare, State Programs, and Self-Funded) to ease the administrative burden for our provider community, instead of having different start dates for this transition.

For members initiating antepartum care on or after June 1, 2026, antepartum care codes 59425 and 59426 will no longer be reimbursable for antepartum services; if submitted, the claim line will be denied. Providers must submit each prenatal visit using the appropriate level E/M code, in accordance with current E/M billing guidelines, with Modifier TH appended and a pregnancy-related diagnosis code.

Independent Health is currently making applicable updates to our maternal care reimbursement policies to support this change and will have a section dedicated to this change within the Participating Provider Reimbursement Manual on your provider portal as of June 1, 2026, including billing examples and links to information about the overall coding updates for 2027.

Key Highlights:

  • Changes are required for billing antepartum care services for members initiating antepartum care on or after June 1, 2026, with an expected delivery date on or after January 1, 2027
  • Applicable to all Lines of Business as of June 1, 2026
  • Routine antepartum visits billed with E/M code with a TH modifier.
  • E/M visits outside of routine antepartum care are billed without Modifier TH
  • Ensure Modifer TH is used appropriately as it may impact claims processing
  • Submit 0500F (Category II code) on the initial antepartum visit claim
  • Submit the appropriate pregnancy-related “O” or “Z” ICD-10 diagnosis code

If you have any questions, please contact Provider Relations at 716-631-3282 Monday through Friday from 8 a.m. to 5 p.m.

Monthly Update: Upcoming member engagement campaigns to encourage members to take greater control of their health

Independent Health develops outreach campaigns to members in need of certain preventive services and to help make them aware of our programs and resources to help them maintain or improve their health. Here is a summary of the current outreach campaigns underway. 

 State Program Member Incentive Campaigns

Independent Health State Program members will have until December 31, 2026, to complete various preventive care visits and screenings to receive an incentive for the following programs:

  • Non-Utilizer Program - State program members with 7 or more months of continuous enrollment without a claim on file are eligible to earn a gift card for completing an annual well visit.
  • Maternity Management Program - State program members can earn gift cards for completing a prenatal visit during the first 12 weeks of pregnancy and postpartum visit within 11 weeks after delivery.
  • Timeframe: May through December

Falls Prevention Campaign

This campaign targets Medicare members identified as having a high likelihood of falling or history of falls to provide fall prevention education and encourage members to speak to their doctor about ways to prevent falls.

  • Target population: Medicare members who have a high likelihood of falling or a history of falls.
  • Outreach method: Outbound telephone call and email campaign.
  • Launch Date: Telephonic outreach began in late April; Email campaign is occurring between May through July.

Physical Activity Campaign

This campaign targets Medicare members identified as having low physical activity levels to provide education regarding the benefits of physical activity and encourages members to speak to their doctor about ways to be more active.

  • Target population: Medicare members who have low physical activity levels.
  • Outreach method: Outbound telephone call and email campaign.
  • Launch Date: Telephonic outreach began in late April; Email campaign is occurring between May through July.

Bladder Control Campaign

This campaign targets Medicare members identified as having urinary incontinence and encourages them to speak to their PCP regarding urinary incontinence and potential solutions.

  • Target population: Medicare members who self-identify as having urinary incontinence.
  • Outreach method: Outbound telephone call and email campaign.
  • Launch Date: Telephonic outreach began in late April; Email campaign is occurring between May through July.

Physical and Mental Health Campaign

This campaign targets Medicare members identified as having concerns with their physical or mental health to provide education regarding who to contact about any physical and mental health concerns and encourages them to speak to their doctor about these concerns.

  • Target population: Medicare members who are identified as having concerns with their physical or mental health.
  • Outreach method: Outbound telephone call and email campaign.
  • Launch Date: Telephonic outreach began in late April; Email campaign is occurring between May through July.

Health-Related Social Needs Self Screening

This campaign will encourage members to complete a health-related social needs screening, and we will provide referral information for community resources if an area of need is identified.

  • Target Population: MediSource Connect (HARP); Essential Plan, Commercial
  • Outreach Method: Telephonic and email campaigns
  • Timeframe: January through December 2026

Osteoporosis Management in Women Who Had a Fracture (OMW) Member Outreach

Independent Health’s Medication Therapy Management (MTM) Pharmacy Team will outreach telephonically to Medicare members who fall into the Osteoporosis Management in Women Who Had a Fracture (OMW) measure. The MTM Pharmacy Team will contact members to provide education on the importance of getting screened for osteoporosis following a fracture, discuss any clinical and medication concerns as well as options for gap closure.

The option of an in-home heel ultrasound with Stall Senior Medical (SSM) will be discussed. If the member is interested, The MTM Pharmacy Team will ask for consent for the member to be contacted by the SSM team and then SSM will call the member to schedule the appointment.

All results will be sent to the member’s Primary Care Physician (PCP) for follow-up. The MTM Pharmacy Team will also discuss other options for gap closure, depending on the member’s preference, and refer back to the member’s PCP. Each call will be individualized based on the member’s needs.

State Programs updates vaccine counseling code requirements

As a result of updates by New York State Medicaid, Independent Health now covers the following code as of April 1, 2026:

  • The Standard vaccine counseling code of 90482 - to report immunization counseling provided by a physician or other qualified health care professional (QHP) - when a recommended vaccine is not administered on the same date of service.
  • The rate is $35.78 as per an updated eMedNY fee schedule.  
  • Providers can only bill these services for members under 21 years of age.

 

Additional Important Details  

  • If a person under 21 is administered a vaccine on the same date of service when vaccines are discussed, the provider will need to bill 99401. A primary diagnosis of Z71.89 must be indicated on the claim.
  • If a provider speaks to a member about the vaccine, but the vaccine is NOT administered for members under 21 on the date of service the vaccine is discussed, providers are to bill 90482. 
  • Providers must continue to adhere to all industry standard coding guidelines.  As such, a modifier may be required under CPT® or NCCI billing guidelines depending on the code combinations on each claim.

Annual phone survey about NYS standards for appointment access and availability coming soon

To ensure compliance with standards established by New York State for our participating providers, Independent Health has engaged with the firm Press Ganey to conduct brief surveys by phone regarding appointment access and availability for our members.

Over the next several weeks your office may receive a phone call from a surveyor from SPH Analytics to ask questions pertaining to your practice’s appointment availability times for both routine and after-hours care as outlined in our Appointment Accessibility and After-Hours Access policy. 

This survey will be directed to specific types of providers, including primary care, OB/GYNs, medical oncologists, clinical neuropsychologists, psychiatrists, psychologists, and certified social workers.

As an example, a surveyor would call a primary care office to discuss the scenario of a patient who calls to ask for the timeframe to schedule an appointment.  Each discussion with the surveyor is recorded and shared with Independent Health.

All scenarios presented are based on the following types of care:

  • Emergent
  • Urgent
  • Sick visits (routine non-urgent/emergent)
  • Routine, non-urgent or preventive care
  • Adult baseline and routine physicals

Please make your staff aware of this possible call to your practice so they may respond to the call appropriately.

Thank you for your efforts to help us adhere to the New York standards for appointment access and availability.  If you have questions, please contact our Provider Relations Department at (716) 631-3282 or 1-800-736-5771, Monday through Friday from 8 a.m. to 5 p.m.

Updates made to the Participating Provider Reimbursement Manual

Important updates have been added to the Participating Provider Reimbursement Manual regarding new claim edits sourced from National Coverage Determinations (NCDs) and Local Coverage Determinations (LCDs) for our Medicare member claims. 

Please ensure that office staff reviews the new section titled “Coding Adherence to Medicare LCDs and NCDs” to ensure that billing protocols are in alignment to reduce the potential for claim denials. Edits may be added in the future, and we encourage all practice to regularly review this section as there can be changes to the NCD and LCD criteria.

The Participating Provider Reimbursement Manual is posted under the Policies & Guidelines tab in the secure portal.

When a new edit is added in the future, an alert will be included in Scope. 

Pharmacy Updates

Medication Therapy Management: a collaborative approach to improving real-world outcomes

Providers create strong, evidence-based treatment plans for complex patients. Yet even the best plans can fall short if they are not understood, tolerated, or fit into a patient’s daily life. Independent Health’s Medication Therapy Management (MTM) program helps bridge this gap. We work with patients and providers to ensure therapies are effectively implemented. MTM focuses on supporting success, not re-evaluating clinical decisions.

How it works
The MTM program is ongoing, proactive, and focused on patients, supporting members in Medicare, Medicaid, and commercial plans.

Core components of the program include:

  • Detailed telephonic review with a pharmacist
  • Comprehensive medication assessment (indication, effectiveness, side effects, cost, patient concerns)
  • Claims-based monitoring to identify adherence gaps, duplication, and safety risks
  • Action plan and follow-up support

Using this model, our pharmacists can identify issues between office visits when they are most likely to impact outcomes. We commonly identify:

  • Medication use discrepancies: differences between prescribed and actual use
  • Barriers to adherence: cost, confusion, complex regimens, competing priorities
  • Medication-related symptoms: fatigue, dizziness, sleep disruption, reduced functionality and quality of life
  • Gaps in effectiveness: conditions that remain under-treated or therapies not achieving expected results

Program data reflects the impact of these issues, including safety concerns, under-treatment, and cost-saving opportunities—spotlighting the differences between prescribed care and real-world experience.

Patients who may benefit most
The MTM pharmacists provide valuable support for patients who may benefit from:

  • Extra time to understand medications
  • Help managing complex regimens
  • Support with adherence, side effects, or cost concerns
  • Follow-up between office visits

For eligible patients, MTM services are available at no cost. We can be reached at (716) 250-4436 or 1-844-808-1250, Monday through Friday from 8:30 a.m. through 4:30 p.m., or via email at MTM@independenthealth.com.

We value your partnership and are committed to helping your patients achieve sustained, real-world success.

Consider Dapagliflozin: A Cost-Effective Alternative for Multiple Indications

Dapagliflozin, the generic version of Farxiga, offers a clinically appropriate and cost-effective alternative for many patients. While it is a direct substitution for those taking Farxiga, dapagliflozin may also be considered in place of other higher-cost medications.

As an FDA AB-rated equivalent, dapagliflozin is indicated for the management of Type 2 diabetes, heart failure, and chronic kidney disease (CKD). Transitioning eligible patients to dapagliflozin may help reduce out-of-pocket drug costs for your patients while maintaining appropriate treatment. 

Remember: If you have patients currently prescribed Farxiga, please send a new script to the pharmacy without DAW. This allows the pharmacy to substitute the generic.

Thank you for your continued commitment to providing high-value, quality care.

Formulary and Policy Changes

Remember to view our up-to-date policies online.

Drug Formulary Changes

View the formulary changes for the Second Quarter of 2026.

View the formulary deletions, effective June 1, 2026:

Access Independent Health's drug formularies here.

Drug Policy Changes

The policy changes for the Second Quarter of 2026 are now available online. Log in to the provider portal to view the changes. Click on ‘Monthly Policy Updates’ under the News tab once you are logged in.

Search for and view the most current versions of all Independent Health’s drug policies when logged in to our provider portal.

Prime Therapeutics reviews prior authorizations for select oncology and specialty drugs on Independent Health’s behalf. Log in to view Prime Therapeutics policies for the drugs it reviews.

To obtain a hard copy, please contact Independent Health Provider Relations by calling (716) 631-3282 or 1-800-736-5771, Monday through Friday from 8 a.m. to 5 p.m.

Spotlight

Top Takeaways this Month

Monthly Policy Updates: View them here (Posted as Monthly Policy Updates under the News tab in the secure portal). It is very important to review the monthly updates. 

Provider Data Survey Reminder: Please review and return your provider data surveys that we send quarterly. Your responses ensure your information in our online Find-A-Doc tool our members rely on is accurate and up to date. 

Closed provider panels: A network assessment has determined that our network for Licensed Clinical Social Workers (LCSW) and Licensed Mental Health Counselors (LMHC) is adequate to meet the needs of our members.  Therefore, we will not accept applications for new groups of LCSWs and LMHCs as of July 1, 2026.. Check here for ongoing updates.

Don't forget: Fraud, Waste & Abuse Mandatory Training and Attestation! Learn more and complete this requirement here.

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