Provider portal users will have to enter their password and a system-generated code in order to access the secure provider portal beginning March 3.
When current portal users log-in on March 3, a pop-up box will ask the users to choose how they want to receive the code: either by providing their phone number to receive a text, or by their email.
Two-factor authentication makes it harder for unauthorized users to gain access to a person's devices or online accounts, because the authorized user’s password alone is not enough to pass the authentication check.
To prepare for this change, portal administrators should review their organization’s portal accounts and users to make sure the individuals who have portal accounts are still current and active at their organization.