SCOPE | Provider Update
September 2026
Clinical Matters
National Suicide Prevention Month: Resources to Support Patient Care
Suicide presents a major public health challenge in the U.S. Although the suicide rate slightly declined between 2022 and 2024, it remains the tenth leading cause of death in the nation.
Racism, historical trauma, and long-lasting inequities such as disproportionate exposure to poverty have contributed to higher suicide rates among non-Hispanic American Indian/Alaskan Native (AI/AN) youth and other groups who have been marginalized.
Many individual risk factors contribute to this, such as:
- history of depression and other mental illnesses,
- chronic pain,
- criminal/legal problems,
- job/financial problems or loss,
- substance misuse,
- history of adverse childhood experiences,
- violence victimization and/or perpetration
The best way to help your patients is to assess for Depression/Suicidal Ideation by utilizing validated screening tools. We’re here to help!
Please visit: Behavioral Health in Primary Care | Independent Health for additional resources and to view the Behavioral Health Toolkit.
For access to BH Policies, view the Document Manager in the secure portal.
Check out the CDC's resources: Suicide Prevention | Suicide Prevention | CDC
For those experiencing a suicidal crisis, call the National Suicide Prevention Lifeline at 988.
Opioids in Pregnancy and Other High-Risk Populations: Managing Pain While Minimizing Harm
This article is the first in a four-part SCOPE series on pain management. Future installments will discuss setting meaningful goals in chronic pain management, recognizing progress beyond pain scores, and understanding the role of opioids in chronic pain treatment. Together, these articles aim to support a patient-centered approach that balances safety, function, quality of life, and appropriate medication use.
Pain is one of the most common reasons patients seek medical care. While opioids remain an important treatment option for selected patients, certain populations are more vulnerable to opioid-related adverse events and require additional clinical consideration.
Pregnant individuals, older adults, patients with sleep-disordered breathing or chronic respiratory disease, those receiving multiple central nervous system (CNS) depressant medications, and patients with renal or hepatic impairment represent populations in whom careful risk-benefit assessment is especially important. Identifying risk factors before initiating opioid therapy can help clinicians improve safety while maintaining access to appropriate pain management.
Pregnancy: Treat Pain, Prescribe Thoughtfully
Opioid use during pregnancy can have significant effects on the developing fetus. Because opioids cross the placenta, fetal exposure may lead to physiologic dependence before birth. Prenatal opioid exposure has been associated with adverse outcomes including preterm birth, fetal growth restriction, low birth weight, and stillbirth in some populations.
After delivery, infants exposed to opioids in utero may develop neonatal opioid withdrawal syndrome (NOWS).
These maternal and neonatal risks underscore the importance of careful risk-benefit assessment and close monitoring whenever patients are already on an opioid, as well as when prescribed during pregnancy. When opioids are necessary, clinicians should prescribe the lowest effective dose for the shortest clinically appropriate duration. For chronic pain, nonpharmacologic therapies and non-opioid options should be prioritized whenever possible.
Methadone and buprenorphine remain first-line treatments for OUD during pregnancy. Abrupt opioid discontinuation is generally discouraged because it may increase the risk of fetal distress, miscarriage, preterm labor, relapse, and other adverse outcomes.
Older Adults: A Population at Heightened Risk
Older adults experience physiologic changes that increase sensitivity to opioids and other CNS-active medications. Polypharmacy, frailty, cognitive impairment, and chronic medical conditions further increase the likelihood of adverse outcomes. At the same time, many older adults have hepatic, renal, or cardiovascular disease that limits the use of common non-opioid analgesics, making pain management particularly complex.
Potential opioid-related complications include, but not limited to:
- Excessive sedation
- Cognitive impairment
- Delirium
- Falls
- Fractures
- Constipation
- Urinary retention
- Respiratory depression
Pain management in older adults is often further complicated by comorbid medical conditions that restrict non-opioid treatment options. Acetaminophen may need to be avoided or dose-restricted in patients with significant liver disease, while nonsteroidal anti-inflammatory drugs (NSAIDs) may be inappropriate in patients with heart failure, chronic kidney disease, uncontrolled hypertension, or other cardiovascular conditions. As a result, clinicians are frequently faced with managing pain in patients who are simultaneously at increased risk from opioids and have fewer safe alternatives available. This underscores the importance of individualized treatment plans, careful medication selection, and realistic discussions regarding the benefits and limitations of available therapies.
Practical strategies may include:
- Start with lower opioid doses.
- Titrate slowly.
- Reassess frequently.
- Monitor cognition and fall risk.
- Proactively address constipation.
- Regularly review the complete medication regimen.
Sleep-Disordered Breathing and Chronic Respiratory Disease
Patients with obstructive sleep apnea, chronic obstructive pulmonary disease (COPD), obesity hypoventilation syndrome, and other chronic respiratory conditions may be particularly vulnerable to opioid-induced respiratory depression. Opioids can reduce respiratory drive and impair protective airway reflexes, increasing the risk of hypoventilation, hypoxemia, hospitalization, and overdose in patients with underlying respiratory compromise.
Before initiating long-term opioid therapy, clinicians should consider:
- History of obstructive sleep apnea
- COPD or other chronic lung disease
- Excessive daytime sleepiness
- Obesity
- Witnessed apneas
- Supplemental oxygen use
- CPAP adherence when applicable
When possible, opioids should be avoided or minimized in patients with moderate-to-severe sleep-disordered breathing or significant respiratory disease. If opioid therapy is necessary, enhanced monitoring should be considered.
CNS Depressant Polypharmacy: Looking Beyond Benzodiazepines
While opioid-benzodiazepine combinations are well recognized, many patients accumulate CNS depressant effects from multiple medications prescribed by different clinicians.
Potential contributors include:
- Benzodiazepines
- Gabapentinoids
- Skeletal muscle relaxants
- Z-drugs (e.g., zolpidem, eszopiclone, zaleplon)
- Sedating antidepressants
- Sedating antipsychotics
- First-generation antihistamines
- Alcohol
The danger often stems from cumulative sedative burden rather than any single medication in isolation. Additive effects may increase risks of sedation, respiratory depression, impaired driving, falls, overdose, and death.
Anticholinergic Burden: The Overlooked Amplifier
Opioid safety discussions frequently focus on CNS depression while overlooking anticholinergic burden. Medications with anticholinergic properties can amplify many of the same adverse outcomes associated with opioids.
This concern is particularly important in older adults and patients receiving multiple centrally acting medications. When evaluating opioid safety, clinicians should consider both cumulative sedative burden and cumulative anticholinergic burden.
Renal and Hepatic Impairment
Patients with impaired kidney or liver function may experience increased opioid exposure, delayed clearance, and accumulation of active metabolites. The CDC recommends additional caution and monitoring in these populations.
Clinical considerations may include:
- Evaluating renal and hepatic function before initiating long-term therapy
- Using lower starting doses when appropriate
- Monitoring closely during dose adjustments
- Watching for signs of excessive sedation or toxicity
- Reviewing medications that may further affect opioid metabolism or clearance
Naloxone: A Critical Safety Tool
New York State law requires most prescribers to provide an opioid antagonist prescription, typically naloxone, with a patient's first opioid prescription each year when specific risk factors are present, including a history of substance use disorder, opioid dosages of 90 morphine milligram equivalents (MME) per day or greater, or concurrent use of opioids with benzodiazepines or non-benzodiazepine sedative-hypnotics.
Beyond regulatory compliance, prescribing naloxone makes good clinical sense for many of the high-risk populations discussed in this article. However, simply prescribing naloxone is not enough. Patients should be encouraged to ensure that family members, caregivers, and other supporters know where naloxone is stored, how to recognize the signs of an opioid overdose, and how to administer naloxone in an emergency. A naloxone kit sitting unused in a medicine cabinet provides little benefit if the people most likely to witness an overdose have not been trained to recognize when and how to use it.
Bottom Line
Opioid prescribing requires particular caution in populations at increased risk for medication-related harm. For these patients, safe and effective pain management depends on thoughtful risk-benefit assessment, careful medication selection, ongoing monitoring, and patient-centered decision-making. Clinicians should also view naloxone as a routine safety intervention for many high-risk patients and ensure that family members and caregivers are prepared to recognize and respond to an opioid overdose. By understanding these unique risk factors and proactively addressing them, healthcare providers can improve pain management while reducing the likelihood of preventable harm.
Looking Ahead: Part 2
Next month, Setting Meaningful Goals in Chronic Pain Management, will explore how clinicians and patients can shift the focus from pain elimination to meaningful outcomes such as mobility, independence, participation in valued activities, and quality of life.
Office Matters
Pre-authorization changes effective Nov. 1, 2026
Independent Health regularly evaluates medical services to understand utilization patterns in order to promote clinically appropriate, evidence-based care, and mitigate variability in quality and usage.
As a result of recent assessments, we will make changes to services that require authorization. In some cases, we will begin to require preauthorization; in other cases, we will remove the preauthorization requirement.
We are sending you this notification that includes the following services because your practice/provider has submitted codes related to one or more of these services.
These changes below apply to all lines of business.
Services that will require authorization
We will require pre-authorization on the following services for dates of service on and after November 1, 2026:
- Autologous Chondrocyte Implantation
- Benign Prostatic Hyperplasia (BPH) Treatments
- Gas Permeable Scleral Contact Lens
- Hyperhidrosis Treatment
- Prostatic Urethral Lift System (Urolift)
- Rezum-Water Vapor Thermal Therapy
Independent Health will deny claims and related charges to the provider liability for lack of pre-authorization/notification. Independent Health members must not be held responsible for the cost of these denied services.
Services that no longer require authorization
Independent Health will no longer require pre-authorization on the following services with dates of service on and after November 1, 2026:
- Brow Ptosis Repair
- Removal of Excess Skin
- Telemonitoring
Although these services will no longer require pre-authorization, Independent Health expects providers to continue to use evidence-based best practices and their judgment in order to continue appropriate utilization of services. If a pattern of inappropriate use emerges, we will need to consider adding prior authorization back to these services.
Please remember to view our monthly policy updates on a regular basis, and share this information to your staff.
Monthly Update: Upcoming member engagement campaigns to encourage members to take greater control of their health
Independent Health develops outreach campaigns to members in need of certain preventive services and to help make them aware of our programs and resources to help them maintain or improve their health. Here is a summary of the current outreach campaigns underway.
Immunization Campaigns
Independent Health will be outreaching through email and electronic channels to encourage members to receive a Flu or Pneumonia vaccine this upcoming season. The campaign will commence in September and will continue to run with periodic emails and digital correspondence through January, 2027. We recommend practices and practitioners further reinforce the importance of both vaccines with their patients and underscore their efficacy in reducing serious complications and potential hospitalization.
- Target population: Most of the eligible adult populations for all three lines of business: Medicaid (State Products), Medicare and Commercial.
- Outreach method: Email and digital correspondence
- Launch date: September 2026 through January 2027
Preventive Cancer Screening Campaign
This campaign provides education on the importance of preventive cancer screenings and encourages Medicare and State Products members to complete a breast cancer and/or colorectal cancer screening where open gaps exist.
- Target population: Medicare and State Products members whose providers are not part of an IPA (Individual Practice Association)
- Outreach method: Outbound telephone call campaign
- Launch Date: Telephonic outreach will begin in late July and run through August
State Program Member Incentive Campaigns
Independent Health State Program members will have until December 31, 2026, to complete various preventive care visits and screenings to receive an incentive for the following programs:
- Gap in Care Program: State members can earn gift cards for completing various preventive care tests and screenings.
- Non-Utilizer Program: State program members with 7 or more months of continuous enrollment without a claim on file are eligible to earn a gift card for completing an annual well visit.
- Maternity Management Program: State program members can earn gift cards for completing a prenatal visit during the first 12 weeks of pregnancy and postpartum visit within 11 weeks after delivery.
- Launch Date: May through December
Health-Related Social Needs Self Screening
This campaign will encourage members to complete a health-related social needs screening, and we will provide referral information for community resources if an area of need is identified.
- Target Population: MediSource Connect (HARP); Essential Plan, Commercial, Mainstream Medicaid subpopulation.
- Outreach Method: Telephonic and email campaigns
- Timeframe: January through December 2026
Osteoporosis Management in Women Who Had a Fracture (OMW) Member Outreach
Independent Health’s Medication Therapy Management (MTM) Pharmacy Team will outreach telephonically to Medicare members who fall into the Osteoporosis Management in Women Who Had a Fracture (OMW) measure. The MTM Pharmacy Team will contact members to provide education on the importance of getting screened for osteoporosis following a fracture, discuss any clinical and medication concerns as well as options for gap closure.
The option of an in-home heel ultrasound with Stall Senior Medical (SSM) will be discussed. If the member is interested, The MTM Pharmacy Team will ask for consent for the member to be contacted by the SSM team and then SSM will call the member to schedule the appointment.
All results will be sent to the member’s Primary Care Physician (PCP) for follow-up. The MTM Pharmacy Team will also discuss other options for gap closure, depending on the member’s preference, and refer back to the member’s PCP. Each call will be individualized based on the member’s needs.
Have you completed the annual Cultural Competency and FWA attestation?
Independent Health is required by state and federal agencies to ensure our participating providers complete this annual compliance training.
All participating practices must attest they have completed each of the following by December 31, 2026:
- Cultural Competency Training: All providers who treat Independent Health’s Commercial and State program members must attest annually that they have completed cultural competency training for all staff who have regular and substantial contact with our members.
Please use the Think Cultural Health training guide. The guide offers two modules: one tailored for health care administrators and the other for health care providers or those providing direct care and services. (Note: although the website indicates that the content is under review for updates, practices may use it to complete the requirements).
- Fraud, Waste & Abuse Training: If you haven’t done so already for 2026, provider groups or practices must complete Fraud, Waste & Abuse (FWA) Training and submit an electronic attestation to confirm each of their staff members have completed this training.
Staff members required to complete this training include physicians, mid-levels, ancillary providers, registered nurses, licensed practical nurses, administrative and office staff, technicians, coders and others.
Who must submit each attestation?
An authorized representative must submit each of the above attestations on behalf of all individuals under a practice’s Tax Identification Number (TIN). Therefore, each individual staff member who completes each training does not need to submit the attestation.
Timing for chart reviews will change for State Programs
Independent Health is required to conduct medical record chart quality reviews to meet New York State (NYS) regulatory requirements and standards for coding accuracy. The purpose of these review is to support supplemental data submission to NYS’s All Payer Data to help ensure members are assigned the correct clinical risk score by New York State. The scope of this review is for Independent Health’s Essential Plan, Child Health Plus, MediSource, and MediSource Connect benefit plans.
This review will not change the medical record or payment received for services rendered.
Change in frequency of reviews
We have been performing these chart reviews on an annual basis; however, due the volume of the charts that need to be reviewed, we will conduct the chart reviews on a quarterly basis beginning August 1 for records from Quarter 1 of 2026. Moving forward, we will review charts according to the following:
- Sept. 1: Second Quarter 2026 records
- Dec. 1: Third Quarter 2026 records
- June 1, 2027: Fourth Quarter 2026 records
Independent Health contracts with Solventum which serves as a Business Associate of Covered Entities as defined by the Health Insurance Portability and Accountability Act (HIPAA), to review medical records on the plan’s behalf.
Please note that your Participating Provider agreement states “Participating Provider agrees that books and records pertinent to Independent Health Members including medical records and charts, encounter data, billings records, and financial data and reports, may be examined and copied at no charge by Independent Health when lawfully requested”.
Solventum is authorized to perform activities involving the use or disclosure of Protected Health Information (PHI) on behalf of Independent Health. Solventum treats patients’ PHI with the highest level of protection and confidentiality. We are working with practices to encourage them to enable Solventum remote secure access into their EMRs to ease the administrative effort on practices.
Pharmacy Updates
Formulary and Policy Changes
Remember to view our up-to-date policies online.
Drug Formulary Changes
View the formulary changes for the Third Quarter of 2026.
View the formulary deletions, effective September 1, 2026:
- Medicare Advantage formulary deletions for the Individual Standard formulary
- Medicare Advantage formulary deletions for the Individual Enhanced & Group formularies
- Pharmacy Benefit Dimensions 3-Tier formulary deletions
- Pharmacy Benefit Dimensions 5-Tier formulary deletions
Access Independent Health's drug formularies here.
Drug Policy Changes
The policy changes for the Third Quarter of 2026 are now available online. Log in to the provider portal to view the changes. Click on ‘Monthly Policy Updates’ under the News tab once you are logged in.
Search for and view the most current versions of all Independent Health’s drug policies when logged in to our provider portal.
Prime Therapeutics reviews prior authorizations for select oncology and specialty drugs on Independent Health’s behalf. Log in to view Prime Therapeutics policies for the drugs it reviews.
To obtain a hard copy, please contact Independent Health Provider Relations by calling (716) 631-3282 or 1-800-736-5771, Monday through Friday from 8 a.m. to 5 p.m.
Spotlight
Top Takeaways this Month
Monthly Policy Updates: Be sure to review the monthly updates posted under the News tab in the secure portal. It is very important to review the monthly updates.
NYSDOH Bulletins: For your reference, we post The New York State Department of Health bulletins and advisories on our website. Check out the latest releases about the maternal immunization schedule and pediatric developmental screening.
Action required: Cultural Competency and Fraud, Waste & Abuse Mandatory Training and Attestation! Learn more and complete this requirement here.