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Cultural Competency Training

Independent Health is dedicated to ensuring the delivery of services in a culturally competent manner to all our members.

As mandated by the New York State Department of Health, Independent Health requires all Medicaid and Commercial providers attest to completion of annual cultural competency training for all staff who have regular and substantial contact with Independent Health members.

To satisfy this training requirement, download the U.S. Department of Health & Human Services training module, “The Guide to Providing Effective Communication and Language Assistance Services”.


The following attestation should be submitted by an authorized representative on behalf of all individuals encompassed under a practice’s Tax Identification Number (TIN). Therefore, each staff member who completes this training does NOT need to submit the attestation.

If your practice has already completed the training for this year through another source and has a roster or spreadsheet with the dates the training was completed, you may submit the attestation.


If you have questions, please call Independent Health Provider Relations Department at (716) 631-3282 or 1-800-736-5771, Monday through Friday from 8 a.m. to 6 p.m.