Behavioral Health for State Products

Since 2013, Independent Health has been working with Beacon Health Options to better address the behavioral health needs of members enrolled in our state programs (MediSource, Child Health Plus and Essential Plan). Beacon is a company of industry-leading behavioral health experts that serves more than 48 million people and is committed to helping individuals live their lives to the fullest potential.

Beacon now oversees all behavioral health benefit management services for our MediSource, Child Health Plus and Essential Plan programs. This includes oversight of the following processes and services:

  • Appeals/grievances
  • Care management
  • Claims adjudication/ payment
  • Member eligibility
  • Prior authorization
  • Provider network operating and contracting services
  • Provider relations/member services
  • Utilization review

Please note: Independent Health continues to oversee all behavioral health benefit management services for our Commercial, Medicare and Self-Funded lines of business.

How to contact Beacon

  • Via phone
    • Provider Relations: 1-844-265-7592
    • Authorizations, Referrals or Clinical Matters: 1-855-481-7038
    • Claims: 1-888-249-0478
    • Provider Contracting: 1-844-265-7592
    • Member Services: 1-855-481-7038

Additional Resources

Independent Health Expands Partnership with Beacon - Provider Tip Sheet/FAQs