Our Service

customer service representative

Our reputation among physicians, hospitals and members, and our expertise in member satisfaction and quality care go unmatched among other health plans in Western New York, if not the country. Providing our members with high-quality care and service is at the core of who we are, and what we do best.

What does this mean for you?

Because we focus on member service, your clients and their employees will get their questions answered sooner. That means they get greater satisfaction – and your clients get fewer distractions and more time to focus on their company versus their health care plan.

Choose the health plan that works for you and your clients.

At Independent Health, we are truly committed to the satisfaction of our members and making sure your clients and their employees get the answers they need, and access to the right care in the right setting.

In fact, that commitment to excellence led to our recognition as the highest-ranked health plan for member satisfaction in the New York/New Jersey region, according to J.D. Power’s 2016 U.S. Member Health Plan StudySM. Independent Health also achieved the highest score in the region for the following three study factors:

  • Coverage and Benefits
  • Information and Communication
  • Provider Choice

We appreciate being rated so highly by our members. Not because it resulted in an award, but because it means the RedShirt® Treatment makes a real difference.

Whether it’s through our nutrition benefit, FitWorks® wellness programs, hosting community events or coordinating with doctors to improve care, we’re here for your clients and their employees. And that means greater satisfaction for them and fewer distractions for you.

Learn More

Independent Health Association received the highest numerical score among commercial health plans in New York/New Jersey in the J.D. Power 2016 U.S. Member Health Plan Study, based on 31,867 responses from 13 plans measuring experiences and perceptions of members surveyed October-December 2015. Your experiences may vary. Visit jdpower.com.


For more information, or to see what plan is best for you, call 1-800-453-1910.