Questions? Just ask.

Alexa, ask Independent Health

What’s my deductible?

You have $517 of your $1,000 deductible remaining.*

Alexa, ask Independent Health

What’s my cost to see my doctor?

Your copay to visit your doctor is $15.*

Alexa, ask Independent Health

What’s my Health Extras card balance?

The balance on your Health Extras card is $148.*

*These are sample responses.

Get Answers Anytime

When you have questions about your plan, ask Alexa – and get answers through the skill. It’s another way we bring you the RedShirt® Treatment – whenever you need it.

Check Your Benefits

Discover your cost to visit a doctor before you leave home.

Track Your Deductible

Access your deductible balance when you need to.

Find Urgent Care

Locate the closest participating urgent care center.

Things You Can Ask Alexa

Getting Started With Alexa

Once you've downloaded the Amazon Alexa app from the App Store or Google Play, it's easy to enable the Independent Health skill.

1

Enable the Skill

Open the Alexa app. Tap on Skills and search for Independent Health. Tap Enable.

2

Link Your Account

Enter your login credentials. If you don't have an account, you'll be asked to register.

3

Talk To Alexa

Now you can talk to Alexa about your Independent Health account.

The balance on your Health Extras card is $148.71.

Frequently Asked Questions

Find answers about getting set up, troubleshooting, using the skill, and more.

There are two ways you can enable the Independent Health skill through Amazon. To enable the Independent Health skill in the Alexa app: From the left navigation panel, select Skills. Use the search bar to enter “Independent Health” and hit enter. When you see the Independent Health skill, select Enable Skill. Alternatively, you may enable the Independent Health skill online through your web browser now. You will need to sign into Amazon to complete the process.
Once you’ve enabled a skill, you must link the skill to your Independent Health account using your username and password in order for your Alexa device to. If you don’t have an Independent Health account already, you’ll need to register for one at the prompt or click here to do so now: independenthealth.com/register.
There’s a possibility that that username and/or password that you have entered are incorrect. Double check your credentials and try again. If you’re still experiencing difficulties logging in, you may attempt to retrieve your sign-in information from our website. Retrieve Your Username or Reset Your Password.
There are two ways you can disable the Independent Health skill through Amazon. To disable the Independent Health skill in the Alexa app: From the left navigation panel, select Skills. Use the search bar to enter “Independent Health” and select Enter. When you see the Independent Health skill, select Disable Skill. Alternatively, you may disable the Independent Health skill online through your web browser. You will need to sign into Amazon to complete the process. Note that once the skill is disabled, Amazon Alexa no longer has access to your Independent Health account information.
Alexa can tell you many useful things about your Independent Health account. For example, you can ask for your latest deductible status, your cost for an urgent care visit, the latest balance on your Health Extras card, and more.
Simply begin any question you may have with, “Alexa, ask Independent Health…” and Alexa will attempt to respond. Here are a few examples that you can try:

  • Alexa, ask Independent Health what’s my deductible status?
  • Alexa, ask Independent Health where can I go for Urgent Care?
  • Alexa, ask Independent Health what’s my cost for prescriptions?
At this time, Alexa will not share any Personal Health Information such as claims, cost of services, medical services rendered, etc. Alexa also won’t be able to place any calls directly to Independent Health or to a medical provider on your behalf. Interactions with Alexa will not result in any changes to your Independent Health account.
Sometimes Alexa is unable to access the information on your account due to various technical reasons. Try again in a few minutes, or try logging into your member account if the need is urgent.
For questions related to your Alexa-enabled device, such as Echo or Dot, please refer to Amazon’s Alexa Help page.
Your Independent Health account information is available through Alexa anytime you want. As long as your Alexa device is switched on and the Independent Health skill is enabled and linked to your account, your information will be ready when you are.
Upon enabling the Independent Health skill, you are prompted to enter your Independent Health username and password. Doing so allows Alexa to access your account information. Alexa cannot access your information unless you have given it permission to do so by linking your Independent Health member account to the skill.
Independent Health does not share your username and password with anyone.
To prevent Alexa from accessing your Independent Health information and responding to questions about your account, disable the Independent Health skill from your Alexa app. Simply locate the Independent Health skill and select Disable to unlink your account.
No one can gain access to your Independent Health username and password because you’ve linked the account to an Alexa device. When talking with Alexa, however, anyone who may hear Alexa’s responses may hear the same responses that you do. Also, be aware that enabling the Independent Health skill on your Alexa-enabled device allows other users of this device access to the Independent Health account information used by the skill.
Independent Health protects your information with industry-leading security and fraud prevention systems. Read more about how we protect your privacy and information.

Still have questions? Contact us!