NYS requires verification that providers have not charged patients for PPE

Independent Health notified participating providers in August 2020 about the regulatory requirement by the New York State Department of Financial Services that health care providers must not charge patients for the providers’ use of personal protective equipment (PPE) during in-person visits.

For complete details, please see the Circular Letter 14 from the New York State Department of Financial Services dated August 5, 2020 accessible.

New York State requires providers to refund patients in full who have been charged fees to cover the cost of PPE.

New York State also requires health plans verify their members have not been charged fees for PPE by participating providers for covered services that go beyond member financial responsibility, including benefit plan deductible, coinsurance and/or copayments.

Action Requested – if your practice hasn’t already submitted response to Independent Health*

To comply with New York State regulations, as well as Independent Health policies, please have a representative of your office or facility complete this online survey by submitting your answer to one question accessible through this link by May 1, 2021

A representative of our Provider Relations Department may then follow up directly with your office or facility, if needed.

* Independent Health has distributed this request to practices directly by US Mail and a secure message through our provider portal. Please complete this survey accessible via the link in the paragraph above if your practice hasn’t already responded.


As providers protect staff and patients during the COVID-19 pandemic, please access the Independent Health website for all relevant COVID-19 information and updates.

If you have questions, contact our Provider Relations Department by phone at (716) 631-3282 or 1-800-736-5771, or email at providerservice@servicing.independenthealth.com, Monday through Friday from 8 a.m. to 6 p.m.