Getting Care

Getting Care

We’re here to help you, whether you need a health care question answered immediately or are seeking more information about your Independent Health plan.

Telemedicine Benefit
When you can’t reach your primary care physician, speak with a board-certified doctor anytime, anywhere, by phone, mobile app or online video – 24 hours a day, 7 days a week – for a low copay.

24-Hour Medical Help Line
When you can't reach a doctor right away, you can take advantage of our 24-Hour Medical Help Line. Our locally based, registered nurses are on call to assist members 24 hours a day, 7 days a week.

Urgent Care Centers
When you need medical assistance or have medical questions and can’t reach your doctor, Independent Health provides you with options that make it easy to get the care and service you need – when you need it.


Nurse Chat
Our nurses can answer your questions about a variety of health topics and confidentially guide you to online resources – 24 hours a day, 7 days a week.