2019 FitWorks® Medicare Frequently Asked Questions

Points will be reflected on your account once we receive the claim from your doctor. This can take up to 3 months from the time of your appointment.
No – you do not need to submit any paperwork for this program. You will automatically earn points for the challenges you complete once you enroll or once we receive the claim from your provider. The only paperwork required is to complete your invoice to enroll in Direct Debit Bill Pay.
If you have questions about the FitWorks Medicare program, please call Member Services at (716) 250-4401 or 1-800-665-1502 (TTY users: 1-800-432-1110): October 1 – March 31, Monday – Sunday, 8 a.m. – 8 p.m.; or April 1 – September 30, Monday – Friday, 8 a.m. – 8 p.m.
Once you complete enough challenges to earn 100 points, we will automatically mail your gift card to you. Gift cards are mailed on a quarterly basis.
The more challenges you complete, the more points you’ll earn. For example, you will earn an additional 10 points for every preventive service you complete (as directed by your health care provider). However, you will not receive an additional gift card for any points you accumulate over the qualifying 100 points.
No – you do not need to track your progress online and there is no paperwork for you to fill out. The FitWorks Medicare website is meant to provide a way for you to view your progress, but you do not need to take any action on the site. Your points are automatically accumulated based on claims.
You have from January 1 to December 31 each year to earn points.
No – you are only awarded points if your physician performs the EAV. When scheduling your appointment, be sure to tell your physician’s office that this is specifically for the EAV.
You may have options to see another provider for the EAV. Please call Member Services at (716) 250-4401 or 1-800-665-1502 (TTY users: 1-800-432-1110): October 1 – March 31, Monday – Sunday, 8 a.m. – 8 p.m.; or April 1 – September 30, Monday – Friday, 8 a.m. – 8 p.m.
Please refer to Independent Health’s list of covered preventive services.
Points will be awarded when a claim is received from the provider, which maytake up to 90 days from the date of service.
Points will be awarded when a claim is received from the provider, which may take up to 90 days from the date of service.

Please Note: Benefits vary by plan and some plans may not include coverage for this benefit.
The gift card can be used on fresh fruits and vegetables, and other in-store grocery purchases (excluding tobacco products) at any TOPS Friendly Market.
Yes – gift cards expire 12 months from the date of issue. Please note that there is an expiration date listed on the card.
In order to be eligible for a gift card, you must be a current Independent Health Medicare Advantage member and have earned 100 points. Points are awarded to individuals only, not to spouses or other family members.
No, you will only receive one gift card.
Each year, Medicare provides guidance on how we must administer Rewards and Incentive Programs. The guidance states that challenges in a program like this must be health related and be accessible to everyone. Therefore, we tailored the program to be focused on your health and on preventive services that everyone can benefit from.
Dislaimers

Excludes Independent Health’s Medicare Family Choice HMO-SNP.

*Benefits vary by plan. Benefits, rewards and incentives may change on January 1 of each year.

Independent Health is a Medicare Advantage organization with a Medicare contract offering HMO, HMO-SNP, HMO-POS and PPO plans. Enrollment in Independent Health depends on contract renewal. Excludes Independent Health’s Medicare Family Choice HMO-SNP.