2018 FitWorks® Medicare Frequently Asked Questions

Points will be reflected on your account once we receive the claim from your doctor. This can take up to 3 months from the time of your appointment.
No – you do not need to submit any paperwork for this program. You will automatically earn points for the challenges you complete once you enroll or once we receive the claim from your provider. The only paperwork required is to complete your invoice to enroll in Direct Debit Bill Pay.
If you have questions about the FitWorks Medicare program, please call Member Services at (716) 250-4401 or 1-800-665-1502 (TTY users: 1-800-432-1110): October 1 – February 14, Monday – Sunday, 8 a.m. – 8 p.m.; or February 15 – September 30, Monday – Friday, 8 a.m. – 8 p.m.
Once you complete enough challenges to earn 100 points, we will automatically mail your gift card to you. Gift cards are mailed on a quarterly basis. Depending on when you’ve reached your 100-point goal, you may receive your card during the months of April, July, October or January.
The more challenges you complete, the more points you’ll earn. For example, you will earn an additional 10 points for every preventive service you complete (as directed by your health care provider). However, you will not receive an additional gift card for any points you accumulate over the qualifying 100 points.
No – you do not need to track your progress online and there is no paperwork for you to fill out. The FitWorks Medicare website is meant to provide a way for you to view your progress, but you do not need to take any action on the site. Your points are automatically accumulated based on claims and/or your enrollment in Go Paperless and Direct Debit Bill Pay.
You have from January 1 to December 31 each year to earn points.
No – you are only awarded points if your physician performs the EAV. When scheduling your appointment, be sure to tell your physician’s office that this is specifically for the EAV.
You may have options to see another provider for the EAV. Please call Member Services at (716) 250-4401 or 1-800-665-1502 (TTY users: 1-800-432-1110): October 1 – February 14, Monday – Sunday, 8 a.m. – 8 p.m.; or February 15 – September 30, Monday – Friday, 8 a.m. – 8 p.m.
Please refer to Independent Health’s list of covered preventive services.
Points will be awarded when a claim is received from the provider, which may take up to 90 days from the date of service.
Points will be awarded when a claim is received from the provider, which may take up to 90 days from the date of service.
Please note: Benefits vary by plan and some plans may not include coverage for this benefit.
Points will be awarded when a claim is received from the fitness center, which may take up to 90 days from the date of when you sign-up for the membership.
Points will be awarded within 30 days of enrolling in Go Paperless and Direct Debit Bill Pay. If you’ve already signed up for Direct Debit Bill Pay and/or Go Paperless, you will automatically receive 10 points for each. You do not need to enroll in these services again.
Please note: Direct Debit Bill Pay is not available for members in a Group Medicare plan, whose employer pays for their coverage.
The gift card can be used on fresh fruits and vegetables, and other in-store grocery purchases (excluding tobacco products and gasoline) at any TOPS Friendly Market.
Yes – gift cards expire 12 months from the date of issue. Please note that there is an expiration date listed on the card.
In order to be eligible for a gift card, you must be a current Independent Health Medicare Advantage member and have earned 100 points. Points are awarded to individuals only, not to spouses or other family members.
No, you will only receive one gift card.

Telemedicine

There are three ways to register:

1) Visit the Teladoc® website at Teladoc.com/ih, and provide the required information along with your medical history.
2) Download the mobile app at Teladoc.com/mobile
3) Call Teladoc® at 1-800-Teladoc (1-800-835-2362) to create an account.
Points will be awarded within 30 days of registering with Teladoc®.

Medication Therapy Management (MTM)

Eligibility is identified quarterly and a welcome packet will be mailed to your home upon enrollment. To be eligible for this program you must meet the following criteria:

1) You are likely to meet a specified annual cost threshold for all your covered prescription drugs.
2) You have received eight or more distinct prescriptions for chronic conditions.
3) You have at least three of the specified chronic conditions.
Points will be awarded within 30 days of completing your comprehensive medication review (CMR). If you’ve already completed your CMR, you will automatically receive 10 points.
Dislaimers

Excludes Independent Health’s Medicare Family Choice HMO-SNP.

*Benefits vary by plan. Benefits, rewards and incentives may change on January 1 of each year.

Independent Health is a Medicare Advantage organization with a Medicare contract offering HMO, HMO-SNP, HMO-POS and PPO plans. Enrollment in Independent Health depends on contract renewal. Excludes Independent Health’s Medicare Family Choice HMO-SNP.