Independent Health among the nation’s highest-rated health plans

Independent Health among the nation’s highest-rated health plans for service and member satisfaction

Buffalo, NY (September 20, 2018) – Independent Health is one of the highest-rated health insurance plans in the nation for clinical quality and member satisfaction, according to the 2018-2019 Private Health Insurance Plan Ratings by the National Committee for Quality Assurance (NCQA), a private, leading organization dedicated to improving health care quality.

As part of the 2018-2019 ratings, NCQA reviewed more than 1,000 health plans throughout the country and rated them based on their combined Healthcare Effectiveness Data and Information Set (HEDIS), Consumer Assessment of Healthcare Providers and Systems (CAHPS) and NCQA Accreditation scores. Each health plan was rated on a 5-point scale for consumer experience, prevention and treatment.

Overall, Independent Health’s HMO/POS (Commercial/Private) plan received a 4.5 out of 5 rating in NCQA’s Private Health Insurance Ratings 2018-2019. In addition, Independent Health’s Medicare HMO and PPO plans both received a 4 out of 5 rating in NCQA’s Medicare Health Insurance Ratings 2018-2019.

“Independent Health is proud to once again be recognized as one of the country’s highest-rated health plans by NCQA,” said Michael W. Cropp, M.D., President and CEO, Independent Health. “Independent Health continues to achieve benchmark results in these ratings due in large part to the strong relationships we have built with our physician partners. When a health plan is aligned with physicians, the quality of care for members improves and the total cost of care is lower.”

Nationally, Independent Health was among the highest-rated plans (top 90th percentile) in 15 HEDIS and three CAHPS categories, including “Overall Health Care” and “Getting Care Quickly,” which measures how easily members get care as soon as needed and get check-up or routine appointments as soon as needed.

The complete 2018-2019 NCQA Health Insurance Plan Ratings are at ncqa.org.

About NCQA
The National Committee for Quality Assurance (NCQA) is a private, non-profit organization dedicated to improving health care quality. NCQA accredits and certifies a wide range of health care organizations and recognizes clinicians in key clinical areas. NCQA’s HEDIS is the most widely used performance and measurement tool in health care. NCQA’s website (www.ncqa.org) contains information to help consumers, employers and others make more informed health care choices.