IHA among top plans for lowest number of complaints

Independent Health among top plans for lowest number of complaints in New York state

Buffalo, NY (October 4, 2018) – Independent Health’s EPO/PPO and HMO plans rank second and third, respectively, among plans with the lowest complaints in the 2018 New York State Consumer Guide to Health Insurers released this September.

“The rankings and other data published in the Consumer Guide to Health Insurers demonstrates Independent Health’s strategy of aligning with and supporting high-performing physicians and other providers is achieving better health and improved access to care for our members,” said Michael Cropp, M.D., President & CEO, Independent Health. “Removing barriers to care also limits total costs for our members by offering more efficient and effective services to help improve their health and lives.”

The rankings are based on a complaint ratio regarding total complaints received by the DFS in 2017. Complaints typically involve issues related to prompt payment, reimbursement, coverage, benefits, rates and premiums.

“These rankings serve as an important reminder of why it is important for employers and consumers to carefully consider a health plan’s overall value, service, and coverage when choosing a health plan,” said Dr. Cropp.

The report also shows Independent Health’s performance was above the New York State average for:
  • Diabetes care
  • Controlling high blood pressure
  • Child and Adolescent immunizations and screenings
  • Women’s Health Services
  • Adult Health Services

The New York Consumer Guide to Health Insurers is published by the New York State Department of Financial Services (DFS) to inform consumers of the health insurance products offered in New York and how they work, and to help them choose a health insurance company based on quality of care and service. The complete guide is online at https://www.dfs.ny.gov/about/press/pr1809051.htm