Case Study: Unique partnership has led to improved medication adherence

Case Study: Unique partnership has led to improved medication adherence and patient outcomes in Western New York

It’s estimated 50 to 75 percent of patients don’t take their prescription medications as directed by their doctor. In an effort to address this issue locally, Independent Health and the Pharmacists’ Association of Western New York (PAWNY) have partnered on a unique program to help educate patients, in particular seniors and those living with chronic medical conditions, on the importance of adhering to their medication regimen with respect to timing, dosage and frequency.

About 25 independent pharmacies throughout the eight counties of Western New York have participated in the medication adherence program since it was first launched in October 2015. Using data provided by Independent Health, the participating pharmacists have contacted patients who appeared to be non-adherent to their medications to learn why they weren’t taking their medication properly.

Through the patient interventions, the pharmacists have been able to switch some patients to a different medication if their current prescription was causing side effects, while also recommending potential ways for patients to save on their prescription drug costs.As of the end of 2017, more than 2,000 patient interventions have been conducted, with 55.4 percent of interventions related to medication nonadherence resulting in improved adherence.

Read more about this partnership.