IH Once Again Among the Nation's Highest-Rated Health Plans

Independent Health once again among the nation’s highest-rated health plans for service and quality

Buffalo, NY, September 21, 2017 – Independent Health is again one of the highest-rated health insurance plans in the nation according to the 2017-2018 Health Insurance Plan Ratings by the National Committee for Quality Assurance (NCQA), a private, leading organization dedicated to improving health care quality.

As part of this year’s ratings, the NCQA reviewed more than 1,000 health plans and rated their products based on their combined Healthcare Effectiveness Data and Information Set (HEDIS), Consumer Assessment of Healthcare Providers and Systems (CAHPS) and NCQA Accreditation scores. Independent Health’s HMO/POS (Commercial/Private) products received a 4.5 out of 5 rating for 2017-18, while its Medicare HMO and PPO products both received a 4 out of 5 rating.

Independent Health scored particularly well in measures that focused on customer satisfaction and prevention. The company earned the second highest score in the country for “Getting Needed Care,” which measures how easily members get appointments with specialists and receive preventive care, tests and treatments they needed through their health plan. Nationally, Independent Health finished in the top 90th percentile in 14 HEDIS categories.

In addition, Independent Health has been awarded the NCQA’s highest accreditation status of “Excellent” for its Commercial HMO/POS line of business. “Excellent” accreditation is granted only to those health plans that exhibit levels of service and clinical quality that meet or exceed NCQA’s rigorous requirements for consumer protection and quality improvement. These organization’s HEDIS and CAHPS results are in the highest range of national performance.

“We are very proud that Independent Health continues to be recognized as one of the highest-rated health plans in the United States. The recognition we’ve received from NCQA is objective proof that our programs and initiatives to achieve the triple aim of better health, better care and lower costs for everyone are truly working,” said Michael W. Cropp, M.D., President and CEO, Independent Health. “The NCQA ratings are a valuable tool because they help health plans evaluate whether their members are receiving the high-quality care and service they deserve. Independent Health has performed extremely well in these ratings over the years due in large part to the strong relationships we have built with our provider partners, as well as our unwavering commitment to provide exceptional customer service.”

The complete NCQA 2017-18 Health Insurance Plan Ratings are available at healthinsuranceratings.ncqa.org.

About NCQA:
The National Committee for Quality Assurance (NCQA) is a private, non-profit organization dedicated to improving health care quality. NCQA accredits and certifies a wide range of health care organizations and recognizes clinicians in key clinical areas. NCQA’s HEDIS is the most widely used performance and measurement tool in health care. NCQA’s website (www.ncqa.org) contains information to help consumers, employers and others make more informed health care choices.