BUFFALO, NY, May 26, 2017 – Independent Health is the second highest ranked health insurance plan for member satisfaction in the New York region, according to J.D. Power’s 2017 U.S. Member Health Plan StudySM. Conducted through an online survey across 22 market-based regions, this annual syndicated study examines the experience of a typical health plan member and is designed to provide health insurance plans with information that will add focus and clarity to the factors contributing to the member experience.
This marks the eighth consecutive year Independent Health has been recognized by J.D. Power. From 2010 through 2013 and then again in 2016, Independent Health received the award from J.D. Power for ranking highest for member satisfaction in the New York/New Jersey region. In 2014 and 2015, Independent Health was the second highest ranked plan for member satisfaction in the New York/New Jersey region.
“As a customer-focused company, Independent Health is pleased to again be recognized as one of the highest ranked health insurance plans in the New York region by an organization that is internationally known as being the voice of the customer,” said Michael W. Cropp, M.D., president and chief executive officer, Independent Health. “The results of this year’s J.D. Power Study reflect our unwavering commitment to helping our members understand their coverage so that they can take charge of their health. Our excellent service, as well as our innovative benefits and efforts to provide better coordinated care through unique partnerships with providers, continues to help set Independent Health apart from other health plans in this challenging, complex health care environment"
Independent Health also received 5 Power Circles in the Power Circle Ratings for the J.D. Power 2017 Member Health Plan Study. This rating indicates consumers rated Independent Health “among the best” of all health plans included in the region.
The study by J.D. Power surveys Commercial health plan members (excluding Medicare and Medicaid programs) and then ranks members’ experiences in six categories: customer service; coverage and benefits; cost; provider choice; information and communication; and claims processing. This year’s study is based on the responses of 33,624 members in 168 health plans throughout the United States. Independent Health's overall score was 747, which is 45 points above the regional average score of 702 and eighth highest in the nation. Proprietary study results are based on experiences and perceptions of members surveyed in January-March 2017. Your experiences may vary. Visit JDPower.com.
Other honors for Independent Health
- Independent Health earned a 4.5 out of 5 rating for its HMO/POS (Commercial/Private) line of business from the National Committee for Quality Assurance (NCQA) Health Insurance Plan Ratings 2016-2017. In addition, Independent Health rated 4 out of 5 for both its Medicare HMO and PPO products and 3.5 out of 5 for its Medicaid HMO product. The ratings are based on clinical quality, member satisfaction and NCQA accreditation standards.
- Independent Health was selected as one of the top companies to work for in New York State as part of the “Best Companies to Work for in New York 2017” competition. Independent Health ranked 15 out of 24 of the largest, most accomplished companies statewide. In addition, Independent Health is one of only five companies to be named “one of the best companies to work for” in New York State for 10 straight years. The survey was based on a company evaluation and associate survey conducted by Best Companies Group, an independent company that manages “Best Places to Work” programs around the country.
- Independent Health was as a J.D. Power 2014 Customer Champion for delivering excellence in customer service by focusing on key customer touch-points, including products, price, people, process and presentation. Independent Health was among an elite group of 50 brands across nine different industries — from automotive to financial services —to earn this national recognition.
About J.D. Power
J.D. Power is a marketing, consumer intelligence, and data and analytics company that helps its clients measure, understand, and improve the key performance metrics that drive their growth and profitability. J.D. Power’s industry benchmarks, unique data and analytics platform and reputation for independence and credibility has established the company as one of the world’s most well-known and trusted providers of Voice of the Customer insights. Established in 1968, J.D. Power is headquartered in Costa Mesa, California, and has offices in North/South America, Asia Pacific, and Europe. For more information on car reviews and ratings, car insurance, health insurance, cell phone ratings, and more, please visit JDPower.com.