BUFFALO, N.Y. (March 9, 2015) – Independent Health is the second highest-ranked health insurance plan in the New York/New Jersey region, according to J.D. Power’s 2015 U.S. Member Health Plan StudySM. Conducted through an online survey across 18 market-based regions, this annual syndicated study examines the experience of health plan members and is designed to provide health insurance plans with information that will add focus and clarity to the factors contributing to the member experience.
“As a customer-focused company, Independent Health is pleased to be ranked second among health insurance plans in the New York/New Jersey region by an organization that is internationally known as being the voice of the customer,” said Michael W. Cropp, M.D., president and chief executive officer, Independent Health. “The results of this year’s J.D. Power Study reflect our unwavering commitment to helping our members take charge of their health by providing them with the products, benefits and resources to make health care easier. During this time of great change and complexity in the health care industry, it’s reassuring to know that we continue to meet our members’ needs.”
The study by J.D. Power surveys Commercial health plan members (excluding Medicare and Medicaid programs) and then ranks members’ experiences in six categories: customer service; coverage and benefits; cost; provider choice; information and communication; and claims processing. This year’s study is based on the responses of 31,543 members in 134 health plans throughout the United States. Independent Health’s overall score is 733, which is a 28-point improvement over its overall score of 705 in 2014. In addition, Independent Health also received 5 Power Circles in the Power Circle Ratings for the 2015 Member Health Plan Study. This year’s study results are based on experiences and perceptions of members surveyed in November and December 2014. Visit JDPower.com.
Each year from 2010 through 2013, Independent Health received an award from J.D. Power for ranking highest in the New York/New Jersey region. Independent Health was also recognized last year as a J.D. Power 2014 Customer Champion for delivering excellence in customer service by focusing on key customer touch-points, including products, price, people, process and presentation. Independent Health was among an elite group of 50 brands across nine different industries — from automotive to financial services — to earn this national recognition.
Other honors for Independent Health
Independent Health was recognized as one of the highest-rated health insurance plans in the nation for its Private (Commercial) line of business by the National Committee for Quality Assurance (NCQA) in its Health Insurance Plan Rankings 2014-2015. The rankings are based on clinical quality, member satisfaction and NCQA accreditation standards. In addition to its Private line of business, Independent Health once again ranks in the top 10 percent for its Medicare HMO and Medicaid plans, according to the NCQA Health Insurance Plan Rankings 2014-2015.
About Independent Health:
Independent Health, a not-for-profit health plan headquartered in Buffalo, New York, serves nearly 375,000 members and provides innovative health care products and benefits designed to engage consumers in their health and well-being. Established in 1980, our comprehensive portfolio of progressive products include HMO, POS, PPO and EPO products, Medicare and Medicaid plans, traditional indemnity insurance, individual and small group Exchange products, consumer-directed plans and health savings accounts, plus coverage for self-funded employers. Our subsidiaries and affiliate companies include pharmacy benefit management, specialty pharmacy and the Independent Health Foundation. The company has been recognized nationally for its award winning customer service, dedication to quality health care and unmatched relationships with physicians and providers. To learn more, go to www.independenthealth.com.