BUFFALO, N.Y. (September 18, 2014) – For the 10th consecutive year, Independent Health Association is one of the highest-ranked health insurance plans in the nation for its Private (Commercial) line of business, according to the National Committee for Quality Assurance (NCQA) Health Insurance Plan Rankings 2014-2015.
Independent Health received a score of 86.7 out of 100 and is ranked 32nd among 617 plans in NCQA’s Private Health Insurance Plan Rankings 2014-2015. The rankings are based on clinical quality, member satisfaction and NCQA accreditation standards. Independent Health also received the highest possible ratings ("5 out of 5") in consumer experience, prevention and treatment for the Private line of business.
"The NCQA rankings help health plans across the nation evaluate whether their members are receiving the high-quality care and service they deserve," said Michael W. Cropp, M.D., President and CEO, Independent Health. "Over the years, Independent Health has consistently performed extremely well in these rankings due in large part to the strong relationships we have built with our provider partners, as well as our unwavering commitment to provide exceptional customer service. We continue to focus on making health care easier by working to develop innovative plans, benefits and tools that help our members use their coverage more efficiently, get access to the right care and lead healthier lifestyles."
In addition to its Private line of business, Independent Health once again ranks in the top 10 percent for its Medicare HMO and Medicaid plans. Independent Health is ranked 32nd among 507 plans in NCQA’s Medicare Health Insurance Plan Rankings 2014-2015 and 22nd among 273 plans in NCQA’s Medicaid Health Insurance Plan Rankings 2014-2015.
Independent Health has consistently been rated among the top health plans in the country for customer service and member satisfaction. In previous NCQA health plan rankings published in U.S. News & World Report, Independent Health was named one of America’s Best Health Insurance Plans from 2005-2009.
For four consecutive years, Independent Health received the highest numerical score among commercial health plans in the New York-New Jersey region in the proprietary J.D. Power 2010-2013 U.S. Member Health Plan StudySM. The studies ranked members’ experiences in seven categories, including coverage and benefits, information and communication, provider choice, customer service, claims processing, approval process and statements.
More recently, Independent Health was recognized as a J.D. Power 2014 Customer Champion* for delivering excellence in customer service by focusing on key customer touch-points, including products, price, people, process and presentation. Independent Health was one of only five health insurance plans to earn this national recognition.
NCQA is a private, non-profit organization dedicated to improving health care quality. NCQA accredits and certifies a wide range of health care organizations. It also recognizes clinicians and practices in key areas of performance. NCQA’s Healthcare Effectiveness Data and Information Set (HEDIS) is the most widely used performance measurement tool in health care.
About Independent Health:
Independent Health, a not-for-profit health plan headquartered in Buffalo, New York, serves nearly 375,000 members and provides innovative health care products and benefits designed to engage consumers in their health and well-being. Established in 1980, our comprehensive portfolio of progressive products include HMO, POS, PPO and EPO products, Medicare and Medicaid plans, traditional indemnity insurance, individual and small group Exchange products, consumer-directed plans and health savings accounts, plus coverage for self-funded employers. Our subsidiaries and affiliate companies include pharmacy benefit management, specialty pharmacy and the Independent Health Foundation. The company has been recognized nationally for its award winning customer service, dedication to quality health care and unmatched relationships with physicians and providers. To learn more, go to www.independenthealth.com.
*The Customer Champion recognition is based on J.D. Power’s analysis of customer opinions, perceptions and feedback from its 2013 U.S. syndicated research across 600 brands, and represents the highest-performing companies in each of the analyzed industries. Your experiences may vary. Visit jdpower.com.