Highest-ranked insurance companies 2012

NCQA names Independent Health one of the highest-ranked health insurance plans in the country

BUFFALO, N.Y. (September 20, 2012) – Independent Health is one of the highest-ranked health insurance plans in the nation for all lines of business, according to the National Committee for Quality Assurance (NCQA) Health Insurance Plan Rankings 2012-2013. For four consecutive years, Independent Health has been the only local plan with this distinction for its Private, Medicare and Medicaid plans. Independent Health also ranks in the top 10 percent nationally for each line of business.

Independent Health received a score of 86.4 out of 100 and was ranked 48th among 561 plans in NCQA’s Health Insurance Plan Rankings 2012-2013 – Private. Under Medicare, Independent Health received a score of 85.9 out of 100 and was ranked 23rd among 465 plans in NCQA’s Health Insurance Plan Rankings 2012-2013 – Medicare. And under Medicaid, Independent Health received a score of 83.9 out of 100 and was ranked 21st among 227 plans in NCQA’s Health Insurance Plan Rankings 2012-2013 – Medicaid. The rankings are based on clinical quality, member satisfaction and NCQA accreditation standards.

“Independent Health’s NCQA rankings are very impressive on a national level, especially considering the significant increase in the number of plans reporting in the last few years,” said John Rodgers, chief operating officer, Independent Health. “At the same time, we realize this year’s rankings are not up to our expectations. We will continue to work to improve quality and customer service, while maintaining a laser focus on reducing the medical cost trend to help make care more affordable in our community.”

In addition to changes in survey methodology, the addition of the Preferred Provider Organization (PPO) plans beginning last year has extended the rankings’ relevance to thousands more people throughout the nation. This year alone, 78 more private, or commercial, plans were ranked. Each line of business experienced an increase in the number of plans ranked.

Most recently and for three consecutive years, Independent Health Association, Inc. received the highest numerical score among commercial health plans in the New York-New Jersey region in the proprietary J.D. Power and Associates 2010-2012 U.S. Member Health Plan Studies sm 2012 study based on 32,686 total member responses, measuring 13 plans in the New York-New Jersey Region (excludes Medicare and Medicaid).*

In previous NCQA health plan rankings published in U.S. News & World Report, Independent Health was named one of America’s Best Health Insurance Plans for five consecutive years from 2005-2009.

NCQA is a private, non-profit organization dedicated to improving health care quality. NCQA accredits and certifies a wide range of health care organizations. It also recognizes clinicians and practices in key areas of performance. NCQA’s Healthcare Effectiveness Data and Information Set (HEDIS®) is the most widely used performance measurement tool in health care. NCQA’s Health Insurance Plan Rankings use NCQA’s established rankings methodology, which has been used and widely recognized since 2005. NCQA evaluates over 700 health plans and ranks approximately 500 of those based on clinical performance, member satisfaction and NCQA Accreditation.

Headquartered in Buffalo, Independent Health began operations in 1980 and has consistently been rated among the top health plans in the country for customer service and member satisfaction. Independent Health’s comprehensive portfolio of product and service offerings include HMO, POS, PPO and EPO products, Medicare and Medicaid plans, traditional indemnity insurance, consumer-directed plans, coverage for self-funded employers, plus health savings account (HSA) and pharmacy benefit management (PBM) services. Combined, the company provides health benefits and services to nearly 375,000 individuals in Western New York and throughout the country. For more information, visit Independent Health’s website at www.independenthealth.com.

*Independent Health Association, Inc. received the highest numerical score among commercial health plans in the New York-New Jersey region in the proprietary J.D. Power and Associates 2010-2012 U.S. Member Health Plan Studies sm 2012 study based on 32,686 total member responses, measuring 13 plans in the New York-New Jersey Region (excludes Medicare and Medicaid). Proprietary study results are based on experiences and perceptions of members surveyed December 2011-January 2012. Your experiences may vary. Visit jdpower.com.