Highest-ranked insurance companies 2011

NCQA names Independent Health one of the highest-ranked health insurance plans in the country

BUFFALO, N.Y. (September 21, 2011) – Independent Health is one of the highest-ranked health insurance plans in the nation for all lines of business, according to the National Committee for Quality Assurance (NCQA) Health Insurance Plan Rankings 2011-2012. Independent Health is the only local plan with this distinction for its Private, Medicare and Medicaid plans.

Independent Health received a score of 87.2 out of 100 and was ranked 28th among 483 plans in NCQA’s Health Insurance Plan Rankings 2011-2012 – Private. Under Medicare, Independent Health received a score of 86 out of 100 and was ranked 23rd among 403 plans in NCQA’s Health Insurance Plan Rankings 2011-2012 – Medicare. And under Medicaid, Independent Health received a score of 85.5 out of 100 and was ranked 21st among 213 plans in NCQA’s Health Insurance Plan Rankings 2011-2012 – Medicaid. The rankings are based on clinical quality, member satisfaction and NCQA accreditation standards.

“Our consistent high position in this national ranking speaks directly to the commitment and success Independent Health has achieved in providing affordable, quality health care to our members,” said Michael W. Cropp, M.D., president and chief executive officer, Independent Health. “Outstanding member service has been an integral part of our DNA since the company was founded in 1980. At Independent Health, we’re always looking to the future; exploring ways to improve quality and service. We continue to focus on empowering our members by offering programs and products that engage them more in their health.”

According to Dr. Cropp, the NCQA rankings are important because it is compiled by an accurate, independent source. “Measuring those results through internal research as well as third-party resources provides positive affirmation that we’re reaching our mission to provide quality, affordable health care to our members,” he said.

In addition to some of the methodology changing this year, it is the first time that NCQA has rated Preferred Provider Organization (PPO) plans in the six years that NCQA has issued annual rankings. Including PPO plans extends the rankings’ relevance to tens of millions more people.

The addition of PPOs in health maintenance organization and point of service plan rankings for the first time also increased the number of plans ranked from 300 to 483 under the private or commercial category. The number of plans ranked under Medicare increased from 272 to 385 and the number of Medicaid plans ranked increased from 198 to 213.

Most recently and for two consecutive years, Independent Health has been recognized by J.D. Power and Associates as having the highest member satisfaction among commercial health plans in the New York/New Jersey region. Independent Health Association, Inc. received the highest numerical score among commercial health plans in the New York-New Jersey region in the proprietary J.D. Power and Associates 2010-2011 U.S. Member Health Insurance Plan Studies 2011 study based on 33,039 total member responses, measuring 13 plans in the New York-New Jersey Region (excludes Medicare and Medicaid). Proprietary study results are based on experiences and perceptions of members surveyed December 2010 –January 2011. Your experiences may vary. Visit jdpower.com.

NCQA is a private, non-profit organization dedicated to improving health care quality. NCQA accredits and certifies a wide range of health care organizations. It also recognizes clinicians and practices in key areas of performance. NCQA’s Healthcare Effectiveness Data and Information Set (HEDIS®) is the most widely used performance measurement tool in health care. NCQA is committed to providing health care quality information for consumers, purchasers, health care providers and researchers. NCQA is the nation’s leading database of comparable information on clinical performance and patient experience for 404 commercial health plan products serving 94 million enrollees.

Headquartered in Buffalo, Independent Health began operations in 1980 and has consistently been rated among the top health plans in the country for customer service and member satisfaction. Independent Health’s comprehensive portfolio of product and service offerings include HMO, POS, PPO and EPO products, Medicare and Medicaid plans, traditional indemnity insurance, consumer-directed plans, coverage for self-funded employers, plus health savings account (HSA) and pharmacy benefit management (PBM) services. Combined, the company provides health benefits and services to nearly 375,000 individuals in Western New York and throughout the country. For more information, visit Independent Health’s website at www.independenthealth.com.